Dealing with damage clean up

Before entering the property, you should make sure it is safe to do so.

If water has entered the home or business, power should be turned off at the mains, with an electrician checking the power supply before it is turned back on.

We recommend wearing protective clothing such as gloves, a mask, safety glasses and gumboots.

A detailed list should be taken of damaged items, with plenty of photos before and after the clean-up process to help with the assessment.





Flood water and mud/silt that enters property from the ground up, as opposed to through the roof or an internal overflowing water system, is likely to be contaminated water. Due to the contamination soft furnishings will be difficult to save. For those that can, moving carpets and other waterlogged soft furnishings outside of the home will help to dry out the property. We can arrange disposal of these items as part of the claim. For other affected items that can potentially be restored with cleaning and appropriate servicing, such has metal furniture, pots and pans or plastic items like buckets and storage boxes, storing these somewhere safe and where there is protection from further damage is preferred if possible.





Disclaimer – The information on this page is of a general nature only, intended to provide guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details of your insurance cover. If in doubt about what you should do, speak to your Broker or contact Vero on 0800 800 134. 

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Damage Clean Up

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