Making a claim

If you need to make a claim, or have a question about a claim, contact your broker or adviser, or you can call us at the Vero Claims Centre – we are open seven days a week, 24 hours a day. To help speed things up, make sure you have your policy number and claim details on hand when you call us.

Make a claim

Get insured with Vero

For expert advice on how Vero can help you, talk to a broker or adviser. Our broker locator tool helps you find a broker or adviser near you.


Personal insurance is all about you.

The things you own. The life you’ve worked hard to create. And the security that comes with it.

Explore our personal products


Insurance should work harder for your business every day.

We make our products smarter and more useful so you can have confidence that your business can keep doing what it’s good at.

Explore our business products


You know farming. We know rural insurance. Let’s work together.

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Financial Strength Rating and Solvency Margin

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We're for New Zealand

We’re here for New Zealanders whether it’s for general or specialist cover, we’re here to make insurance mean more for our customers. That means we do what really matters to make insurance more useful and more relevant to help you feel more confident.

About us

Part of the Suncorp Group

Vero is part of Suncorp New Zealand, a leading general and life insurance business. Suncorp New Zealand is part of Suncorp Group — a strong general insurance, banking, life insurance and superannuation business with brands in Australia and New Zealand.

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Making a claim

If you need to make a claim, we’re available 24/7.

Make a claim

Or call us on Call us0800 800 134 after hours in an emergency.

Contact us

We’re here to support you when you need it. Whether you want to ask a question, make a claim or give us some feedback, all the details you need can be found here. We’ve made it simple to get in touch so whatever you need, we look forward to hearing from you.

Contact us

Find a broker