If you have been confirmed as Category 3 by your local council, please call our claims teams to receive more information and support with your claim on 0800 800 134
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Training
for professional development
Understanding the response to weather events
NEWUnder 5 minutes on…
Short videos on Vero’s claims response relating to the 2023 floods and wild weather
EQC Claims
2min 31 - Listed on 25 August 2023
Learn about how Vero manages EQC claims under the natural disaster response model.
Underwriting after a natural disaster
4min 32 - Listed on 1 September 2023
Learn about how the impacts of a natural disaster affect the risk appetite and pricing of insurance.
Temporary accommodation in a natural disaster
3min 46 - Listed on 1 September 2023
Learn about the alternative accommodation entitlements for customers after a natural disaster and how brokers can support customers with this.
Customers experiencing vulnerability
4min 29 - Listed on 1 September 2023
Learn about the hierarchy of support after a natural disaster and the services of Vero Support that are available for customers.
Driving Customer Advocacy
NEWSupporting Customers Experiencing Vulnerability:
When a customer is experiencing vulnerability, knowing what to say or do can be challenging. Here you can find more information on some tools, resources and expert referral services who are in the best position to be able to help.
Reach out to your Vero Relationship Manager or email customeradvocatenz@suncorp.co.nz if you have any questions
See also our customer-facing page: Extra support
What makes a good claim – Motor:
What makes a good claim
Making a vehicle claim shouldn’t be a complicated process – the more information we have the easier it will be. So here are some tips to help speed up the Motor claims process.
What makes a good claim - Property:
What makes a good claim
Making a property claim shouldn’t be a complicated process – the more information we have the easier it will be. So here are some tips to help speed up the Property claims process.
Training Insurance Professionals
Multi-policy discounts:
Important Multi-policy discount information
As part of our Vero offering, we have a multi-policy discount in place (MPD) which may apply to your customers depending on the policies they have in place with us. The full Vero brand MPD terms and conditions can be found here. We encourage you to read them in full and familiarise yourself with how they apply.
Vero Residential Home Policy guide:
as of 14 September 2022
Our residential home policy covers your customers’ most important asset: their home. Use this guide to learn more about Vero residential home insurance, including some of the features of the Cover Option – Maxi. This guide is designed to provide our brokers with a handy overview of Vero’s standard residential home policy (as of 14 September 2022).
As our features and wording are subject to change the guide should be read alongside the policy wording. Plus, click the link above to learn more about how residential home customers may be eligible for multi-policy discounts.
Multi-unit dwellings:
Navigating requirements for Multi-unit dwellings
Vero recently reviewed its underwriting approach for multi-unit and partial business use properties with the intention of providing greater clarity to brokers and customers. Check out these underwriting guidelines on what is acceptable, what should be referred and what will be declined.
© 2024 Copyright Vero Insurance New Zealand Limited (“Vero”). These documents have been prepared by Vero as a briefing for brokers only and must not be distributed to Vero customers or the general public. You must not copy, reproduce, sell, modify or distribute these documents, electronically or otherwise, in any way except with the express written consent of Vero. The information provided is general in nature, is not intended as financial advice and does not replace technical specialist advice in respect of each customers’ circumstances. Vero and its related companies do not accept any responsibility or liability in connection with your use of or reliance on this document.
