Training

for professional development



Understanding the response to weather events

NEWUnder 5 minutes on…

Short videos on Vero’s claims response relating to the 2023 floods and wild weather
EQC Claims

2min 31 - Listed on 25 August 2023

Learn about how Vero manages EQC claims under the natural disaster response model.

Underwriting after a natural disaster

4min 32 - Listed on 1 September 2023

Learn about how the impacts of a natural disaster affect the risk appetite and pricing of insurance.

Temporary accommodation in a natural disaster

3min 46 - Listed on 1 September 2023

Learn about the alternative accommodation entitlements for customers after a natural disaster and how brokers can support customers with this.

Customers experiencing vulnerability

4min 29 - Listed on 1 September 2023

Learn about the hierarchy of support after a natural disaster and the services of Vero Support that are available for customers.


Driving Customer Advocacy

NEWSupporting Customers Experiencing Vulnerability:

When a customer is experiencing vulnerability, knowing what to say or do can be challenging. Here you can find more information on some tools, resources and expert referral services who are in the best position to be able to help.

Go to Vero Support referral form

Download information pack

Download one-page summary

Reach out to your Vero Relationship Manager or email customeradvocatenz@suncorp.co.nz if you have any questions

See also our customer-facing page: Extra support

What makes a good claim – Motor:

What makes a good claim

Making a vehicle claim shouldn’t be a complicated process – the more information we have the easier it will be. So here are some tips to help speed up the Motor claims process.

Download broker checklist Download customer checklist

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What makes a good claim - Property:

What makes a good claim

Making a property claim shouldn’t be a complicated process – the more information we have the easier it will be. So here are some tips to help speed up the Property claims process.

Download broker checklist Download customer checklist

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Training Insurance Professionals

Multi-policy discounts:

Important Multi-policy discount information

As part of our Vero offering, we have a multi-policy discount in place (MPD) which may apply to your customers depending on the policies they have in place with us. The full Vero brand MPD terms and conditions can be found here. We encourage you to read them in full and familiarise yourself with how they apply.

Read more

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Vero Residential Home Policy guide:

as of 14 September 2022

Our residential home policy covers your customers’ most important asset: their home. Use this guide to learn more about Vero residential home insurance, including some of the features of the Cover Option – Maxi. This guide is designed to provide our brokers with a handy overview of Vero’s standard residential home policy (as of 14 September 2022).

As our features and wording are subject to change the guide should be read alongside the policy wording. Plus, click the link above to learn more about how residential home customers may be eligible for multi-policy discounts.

Download PDF

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Multi-unit dwellings:

Navigating requirements for Multi-unit dwellings

Vero recently reviewed its underwriting approach for multi-unit and partial business use properties with the intention of providing greater clarity to brokers and customers. Check out these underwriting guidelines on what is acceptable, what should be referred and what will be declined.

Download PDF

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TOOLS

for better understanding of customer needs

Go to the Tools catalogue page

INSIGHTS

for informative market context

Go to the Insights catalogue page

TRAINING

for professional development

Go to the Training catalogue page

REGULATORY

for fair practice and understanding

Go to the Regulatory catalogue page

© 2022 Copyright Vero Insurance New Zealand Limited (“Vero”). These documents have been prepared by Vero as a briefing for brokers only and must not be distributed to Vero customers or the general public. You must not copy, reproduce, sell, modify or distribute these documents, electronically or otherwise, in any way except with the express written consent of Vero. The information provided is general in nature, is not intended as financial advice and does not replace technical specialist advice in respect of each customers’ circumstances. Vero and its related companies do not accept any responsibility or liability in connection with your use of or reliance on this document.