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Training
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Driving Customer Advocacy
Supporting Customers Experiencing Vulnerability:
When a customer is experiencing vulnerability, knowing what to say or do can be challenging. Here you can find more information on some tools, resources and expert referral services who are in the best position to be able to help.
Reach out to your Vero Relationship Manager or email customeradvocatenz@suncorp.co.nz if you have any questions
See also our customer-facing page: Extra support
Training Insurance Professionals
Multi-unit dwellings:
Navigating requirements for Multi-unit dwellings
Vero recently reviewed its underwriting approach for multi-unit and partial business use properties with the intention of providing greater clarity to brokers and customers. Check out these underwriting guidelines on what is acceptable, what should be referred and what will be declined.
What Top Ten scenarios need referral?
What Top Ten scenarios need referral?
Many insurance scenarios require referral and potentially further information. Knowing why certain referrals need more information and what additional documentation is required will allow for a more efficient quote process and saves you and your customer time. Click here to view our Top 10 Referral guide to find out the reasons that a case needs to be referred to Vero.
Vero Intermediaries Conduct
Vero Intermediaries conduct:
Working together to ensure fair treatment of our mutual customers
See what we expect from intermediaries when working together to ensure fair treatment of our mutual customers.
© 2024 Copyright Vero Insurance New Zealand Limited (“Vero”). These documents have been prepared by Vero as a briefing for brokers only and must not be distributed to Vero customers or the general public. You must not copy, reproduce, sell, modify or distribute these documents, electronically or otherwise, in any way except with the express written consent of Vero. The information provided is general in nature, is not intended as financial advice and does not replace technical specialist advice in respect of each customers’ circumstances. Vero and its related companies do not accept any responsibility or liability in connection with your use of or reliance on this document.
