Your insurance may be able to support you with emergency repairs or accommodation. Please call us on 0800 800 134 as soon as possible if you need assistance
Before completing any urgent repairs, wait for flood waters to subside and make sure it is safe for you to access your property.
If you need help with urgent repairs to your property to make it safe or prevent further damage, please call us on 0800 800 134.
If you have access to tradespeople, you can make urgent repairs required to make your property safe and help avoid any further loss or damage. You should take plenty of photos and provide a detailed invoice for the work that has been done.
As well as accessing insurance support, if you have been affected by severe weather you may be eligible for support from government organisations or community groups.
If you are a Vero customer and you need additional support, in some cases Vero may be able to connect you with additional services.
Financial hardship and capability
General support & legal guidance
Mental and physical wellbeing
Disclaimer – The information on this page is of a general nature only, intended to provide guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details of your insurance cover. If in doubt about what you should do, speak to your Broker or contact Vero on 0800 800 134.