Due to recent large-scale weather events, we continue to experience high call volumes.
To lodge your claim please use our Vero Online Claims portal. Click here for event and claims-related FAQs, including the provisional land categorisation issued by your council.
We are committed to making it as easy as possible for you to claim, and we’d love to hear about your experience. Give us your feedback here.
Our claims promise
We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.
If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.