Make a claim

Wherever you got your insurance, you can claim here.

If you are looking to Ford Protect, Turners Insurance or Tesla, please go straight to our car claim form.

Make a Vero claim Other partner brand claims Existing claims

Customers

Choose your claim type below

If you have cover from our partners, use these links to claim.

 

BUSINESS

Call: 0800 800 134

 

RURAL

Call: 0800 800 134

 

PLEASURECRAFT
 

Pleasurecraft claim process

 

CARGO
 

Cargo claim process
 

 

COMMERCIAL HULL

Commercial hull claim process

 

MARINE LIABILITY

Marine liability claim process

If you need emergency repairs or accommodation, please call us for assistance.

If you are a Broker or Adviser make a claim here.

View all of our FAQ's.

Existing Claims

If you need to add to an existing claim, please let us know the details by emailing us at myclaim@vero.co.nz and include your claim number in the subject line. If you don’t have a claim number yet, we will confirm this with you shortly.

Please note that our claim numbers are always formatted with N00XXXXXXX – if you have a C number after lodging a claim online, don’t worry, we’ll be in touch shortly with your claim number.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.