Claims

What do you need to claim for?

Our partners

Vero logo
AMP logo
ANZ logo
Autosure logo
Turners insurance logo
Warehouse money logo

We are committed to making it as easy as possible for you to claim, and we’d love to hear about your experience. Give us your feedback here.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.