Claims

What Vero policy do you need to claim for?

Car

House

Contents

Pleasurecraft

Cargo

Commercial Hull

Marine Liability

Or do you have an

AMP Policy

ANZ Policy

Autosure Policy

Ford Policy

Turners Policy

FAQs relating to the 2023 floods and wild weather

You've been impacted, what's next FAQs

Home, Contents and Motor Insurance FAQs

Business Insurance FAQs

Wild weather clean up FAQs

Rural FAQs

New Zealand Government Land Insurance: Toka Tū Ake EQC

Our partners

We are committed to making it as easy as possible for you to claim, and we’d love to hear about your experience.
Give us your feedback here.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.