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General claims

If you need to make a claim, our team is here to help. If it's an emergency you can contact us 24 hours a day, 7 days a week.

Or you can talk to your broker or adviser, who can work through your claim with you.

Make a claim

Natural disaster claims

Natural disasters can happen to anyone, anywhere. If you’ve been affected by a natural disaster and you have Vero home insurance, you’re also covered through the Earthquake Commission’s EQCover programme.

Vero now manages your home and land claims on behalf of EQC. This means we can provide you with a seamless process for all your natural disaster claims.

Make a natural disaster claim

Marine claims

It’s our role to make sure your marine claim is plain sailing.  So if you’ve got lost or damaged cargo, damage to a hull, or you’re being held liable for a marine risk, our marine claims experts are here to help.

There are a few different processes, depending on what you’re claiming for. To help us process your claim as quickly as possible, find the claims procedure you need here.

Make a marine claim

We are committed to making it as easy as possible for you to claim, and we’d love to hear about your experience. Give us your feedback here.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

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We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.