It’s our business to pay your claims.
If you need to make a claim or have a question about an existing claim, you can contact your broker or adviser or call us for assistance.
If we can, we’ll settle your claim immediately. If not, we’ll let you know what extra information we need. To help speed things up, make sure you have your policy number and claim details on hand when you call us.
24/7 free emergency HELP assistance
If you have an accident or disaster anywhere in New Zealand our HELP team is just a phone call away – even if no insurance claim is involved.
HELP provides practical advice as well as a 24-hour referral to a comprehensive nationwide network of recommended service organisations and trades people.
A call to HELP costs you nothing, so if you have got a problem with plumbing, a leaking roof, broken glass, replacement of locks or electrical faults, call our New Zealand based HELP team for rapid assistance.