How we’re handling your claims
Like many businesses, Vero is working a little differently due to COVID-19 Alert Level guidelines.
The health and safety of our people, partners and customers remains our priority, whilst we continue to process your claims and get the work done on your property or vehicle as quickly and effectively as possible.
Here are some things to be aware of while we process your claim:
- Health & Safety guidelines – to operate safely, our repairers and supplier partners will maintain physical distancing, practise good hygiene and have contact tracing measures in place. They may have to follow certain procedures to meet Alert Level guidelines, which they will let you know about as you engage with them about your claim.
- Remote claims assessment and handling – we will assess and handle claims remotely where possible and appropriate to your claim. This can help progress the claim more quickly.
- Keep to booking times – please keep to any booking times made with a repairer, supplier or loss adjuster, as this will help with contact tracing.
If you have more questions about your insurance cover with Vero, please check our Coronavirus COVID-19 update page.
Supporting you, your health and safety, and that of our partners and people, is our goal. Thank you for your patience.