Making a car claim shouldn't drive you mad.

We’ve designed a speedy car claims process to get you back on the road as quickly (and safely) as possible.

If you are a Broker or Advisor, make a claim here.

Our simple car claim process steps:


It helps to have ready:

  • Your vehicle details (required)
  • Police file number (if relevant)
  • Details of other vehicles and/or witnesses (if known)
  • Your policy number (not required)
  • Photos (not required)
  • Bank account details (not required)

If you purchased your insurance through a broker or adviser, contact them and we'll work with them to ensure your claim gets processed.

If you want to lodge the claim yourself or have purchased through a car dealer or finance company, you can:

Alternatively you can call us to make a claim.

You do not need to make a claim for windscreen and window repairs. Here's how to get it repaired.





Windscreen and window repairs

If you have a broken car windscreen or window, you can skip the claim process and go straight to Novus or Smith & Smith to get it repaired. You just need to provide your policy number.

Contact Novus   Contact Smith & Smith

Making a claim

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.