Our simple pleasurecraft claims process steps:
We’ll review the details of your claim against your policy to see how we can help. We might need to send out a surveyor to look at the damage before we can make a decision. Either Vero Marine or your broker will contact you to talk about the excess and the next steps in your claim.
If we accept your claim, your repair, replacement or reinstatement costs will be covered in line with your policy’s cover. You can organise repairs with your boat repairer, after confirming with us.
If we’ve accepted your claim, we’ll pay the repairer directly or reimburse you (minus your excess).
Things to do before you make a pleasurecraft claim
Do what you can to stop more damage
Contact your broker
Don’t admit you’re at fault for something or agree to anything
If your claim involves damage to someone else’s property or injury to someone, don’t admit you’re at fault. Tell them that you need to talk to your insurance company first. Then call us.
File a police report if necessary
If you’ve suffered theft, vandalism or other criminal activity, call the police within 24 hrs. Keep the report and file number ready for when making a claim.
- Your Vero policy number.
- Proof of purchase of lost, damaged or stolen items (can be receipts, photos, or invoices).
- A detailed report about what caused the damage.
- Third party name and contact phone number, email address, postal address, boat details.
- Photos of damaged items showing the make and model.
- A copy of your Police report (if you’ve filed one).
- Bank account details for any future reimbursements.