House Insurance

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Our residential policy covers your most important asset: your home.

Nothing beats the feeling of owning your own home. As well as the biggest asset you’ll probably ever own, it’s often the result of many years of saving and planning.

With Vero Home Insurance, we make it easy to insure your prized possession. You can choose from two levels of cover – Maxi or Flexi – and tailor your insurance to a Sum Insured value specified by you.

Documents

Document PDF Vero Residential Home policy

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Make a claim

Start your claim with an online claim form.  If you have questions about an existing claim give us a call.

If you need to check your cover, or update your details, contact your broker or adviser for assistance.

Two options to cover your home

Home
Cover Option - Maxi

With Cover Option - Maxi, we’ll repair or replace your home as new, up to the Sum Insured you’ve specified. It’s our most comprehensive cover, with a range of extra benefits.

Home
Cover Option - Flexi

Cover Option - Flexi provides a more affordable option that covers you for the indemnity value of your home, limited to the sum insured. 

Compare house insurance options

Maxi Cover

Flexi Cover

‘As-new’ condition
If your home is destroyed or damaged, we’ll pay to repair it to an ‘as-new’ condition up to your Sum Insured, including reaching the same standard of legal compliance that it had before the damage. You could also be eligible for extra cover under our SumExtra benefit.

‘As-is’ condition
If your home is damaged or destroyed due to one of 14 specified events, we’ll pay you enough to repair or replace it to its condition immediately before the damage occurred, taking into account any wear and tear.

How we'll settle your claim

For any of the benefits below, this is how we'll settle your claim More info

Maxi Cover

'As New' condition up to your Sum Insured

Flexi Cover

'As Is' condition up to your Sum Insured

Flexi Cover:
Your Flexi home policy covers you for 14 specific events. For information on which events are covered, check your policy document.

Cover for any sudden accidental damage or loss
Up to your Sum Insured More info

Maxi Cover

Yes

Flexi Cover

NoCover is for 14 specific events

If your home suffers damage from a natural hazard that is more than the Natural Hazards Cover limit, we’ll pay the difference, up to your sum insured, less any applicable excesses. Under Maxi, if you qualify for our SumExtra benefit you may be eligible for 10% more cover.

Natural hazard damage More info

Maxi Cover

Yes

Flexi Cover

Yes

If your home suffers damage from a natural hazard that is more than the Natural Hazards Cover limit, we’ll pay the difference, up to your sum insured, less any applicable excesses. Under Maxi, if you qualify for our SumExtra benefit you may be eligible for 10% more cover.

SumExtra – 10% extra cover for natural hazards
If you meet our SumExtra terms More info

Maxi Cover

Yes

Flexi Cover

No

If loss or damage to your home is caused by something other than a natural hazard and your sum insured isn’t enough to cover the repair or rebuild cost, we’ll pay the full cost no matter what it is under our SumExtra benefit.

Full replacement for causes other than natural hazard
If you meet our SumExtra terms More info

Maxi Cover

Yes

Flexi Cover

No

If an accident related to your ownership of the home causes damage to someone else’s property, we’ll cover you for your legal liability, up to a limit. 

Legal liability for damage to someone else’s property More info

Maxi Cover

YesUp to $2 million

Flexi Cover

YesUp to $2 million

If your home is uninhabitable due to a loss or if you have been prevented from accessing the home by government or local authorities, we’ll pay reasonable costs for temporary accommodation (including boarding your pets) for up to 12 months. Your alternative accommodation benefit is on top of your sum insured, so you don’t need to include it in your rebuild calculation.

Alternative accommodation More info

Maxi Cover

Yes5% of the sum insured
or $30,000
whichever is greater

Flexi Cover

Yes5% of the sum insured
or $30,000
whichever is greater

If one event means you need to make a claim on more than one of your Vero car, house and contents policies at the same time and location, you’ll only need to pay one excess.

One excess per event across all your policies More info

Maxi Cover

Yes

Flexi Cover

Yes

Cover for damage to your lawn, flowers, trees, hedges or shrubs if your home was also damaged, or the damage was caused by a vehicle.

Landscaping More info

Maxi Cover

YesUp to $5,000

Flexi Cover

YesUp to $2,500

Cover for damage to retaining walls, including those you share with neighbours. Cover for retaining walls is included in your sum insured.

Retaining walls More info

Maxi Cover

YesUp to $80,000
(or more if you provide a valuation)

Flexi Cover

No

We’ll repair hidden gradual damage to your home, which is caused over time by a leak or overflow from an internal water pipe, waste disposal pipe or water storage tank which is hidden from view, up to a limit (which includes finding the leak)

Gradual damage More info

Maxi Cover

YesUp to $3,000

Flexi Cover

No

We'll cover loss or damage to power generation equipment caused by certain events. Power generation equipment means any wind, or fuel powered electricity generation equipment that provides power to your home.

Power generation equipment More info

Maxi Cover

YesUp to $10,000

Flexi Cover

No

Cover to reset or re-programme alarms or security systems in your home where the system was activated during a break in (or attempted break in).

Resetting or reprogramming your security system More info

Maxi Cover

YesUp to $500

Flexi Cover

No

We’ll cover the replacement of your keys or locks if the keys are stolen, or illegally duplicated.

Keys and locks More info

Maxi Cover

YesUp to $2,000

Flexi Cover

No

If your home is completely destroyed, we’ll pay you a lump sum to help with mental and financial stress.

Stress payment More info

Maxi Cover

YesUp to $5,000

Flexi Cover

No

Your policy doesn’t cover any damage to land that needs to be fixed, but with this policy you may be eligible for cover to repair the damaged land or the value of the land from Toku Tū Ake Natural Hazards Commission, if the damage is caused by natural hazard.

Damage to land More info

Maxi Cover

No

Flexi Cover

No

For full details of cover please download the policy wording

Looking for a quote?

To get a quote for Vero insurance, contact your local broker or adviser.

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Why use a broker?

Brokers know insurance

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Assess your risk

Included

Expert advice

Included

Assist with claims

Extra value with Vero

10% Extra cover for no extra cost

With Cover Option - Maxi, you may qualify for SumExtra. This gives you up to 10% more cover than your sum insured value in a natural hazard (e.g. earthquake, tsunami), and full repair or replacement for other insured events (e.g. fire, storm, or flood).

SumExtra details

Calculate the maximum amount to cover your house

Just as contents policies have always specified a maximum amount of total cover, now home insurance policies do too. It’s called Sum Insured.

Of course, you’ll need to know an accurate figure for your home to make sure you have enough cover if you need to repair or rebuild it. An accurate Sum Insured also means that you only pay for the cover you actually need.

You can calculate your Sum Insured online yourself, or ask a professional to help.

The Cordell Calculator helps you crunch the numbers for your home insurance online. Based on typical rebuild costs, it will help you calculate the Sum Insured.

It’s independent, easy to use, and only takes five minutes online.

Find out more Use the Cordell Calculator

Qualifying for SumExtra

By updating your Sum Insured based on a professional estimate or Cordell calculation, you may also qualify for SumExtra.

That means your insurance cover goes even further, with 10% more cover for natural hazards and full replacement cover for damage caused by events like fire, storm or flood.

Get insured with Vero

For expert advice on how Vero can help you with your insurance needs, talk to a broker or adviser. Our locator helps you find a broker or adviser near you.

Find a broker

We’re for New Zealand

We’re here for New Zealanders whether it’s for general or specialist cover, we’re here to make insurance mean more for our customers. That means we do what really matters to make insurance more useful and more relevant to help you feel more confident.

About us

‘As-new’ condition
If your home is destroyed or damaged, we’ll pay to repair it to an ‘as-new’ condition up to your Sum Insured, including reaching the same standard of legal compliance that it had before the damage. You could also be eligible for extra cover under our SumExtra benefit.

‘As-is’ condition
If your home is damaged or destroyed due to one of 14 specified events, we’ll pay you enough to repair or replace it to its condition immediately before the damage occurred, taking into account any wear and tear.

Flexi Cover:
Your Flexi home policy covers you for 14 specific events. For information on which events are covered, check your policy document.

If your home suffers damage from a natural hazard that is more than the Natural Hazards Cover limit, we’ll pay the difference, up to your sum insured, less any applicable excesses. Under Maxi, if you qualify for our SumExtra benefit you may be eligible for 10% more cover.

If your home suffers damage from a natural hazard that is more than the Natural Hazards Cover limit, we’ll pay the difference, up to your sum insured, less any applicable excesses. Under Maxi, if you qualify for our SumExtra benefit you may be eligible for 10% more cover.

If loss or damage to your home is caused by something other than a natural hazard and your sum insured isn’t enough to cover the repair or rebuild cost, we’ll pay the full cost no matter what it is under our SumExtra benefit.

If an accident related to your ownership of the home causes damage to someone else’s property, we’ll cover you for your legal liability, up to a limit. 

If your home is uninhabitable due to a loss or if you have been prevented from accessing the home by government or local authorities, we’ll pay reasonable costs for temporary accommodation (including boarding your pets) for up to 12 months. Your alternative accommodation benefit is on top of your sum insured, so you don’t need to include it in your rebuild calculation.

If one event means you need to make a claim on more than one of your Vero car, house and contents policies at the same time and location, you’ll only need to pay one excess.

Cover for damage to your lawn, flowers, trees, hedges or shrubs if your home was also damaged, or the damage was caused by a vehicle.

Cover for damage to retaining walls, including those you share with neighbours. Cover for retaining walls is included in your sum insured.

We’ll repair hidden gradual damage to your home, which is caused over time by a leak or overflow from an internal water pipe, waste disposal pipe or water storage tank which is hidden from view, up to a limit (which includes finding the leak)

We'll cover loss or damage to power generation equipment caused by certain events. Power generation equipment means any wind, or fuel powered electricity generation equipment that provides power to your home.

Cover to reset or re-programme alarms or security systems in your home where the system was activated during a break in (or attempted break in).

We’ll cover the replacement of your keys or locks if the keys are stolen, or illegally duplicated.

If your home is completely destroyed, we’ll pay you a lump sum to help with mental and financial stress.

Under our house insurance policy, you might be covered for accidental damage (but not deliberate damage) if you’ve rented rooms or your house out temporarily. But conditions do apply, so talk to your broker about whether you're covered.

Your policy doesn’t cover any damage to land that needs to be fixed, but with this policy you may be eligible for cover to repair the damaged land or the value of the land from Toku Tū Ake Natural Hazards Commission, if the damage is caused by natural hazard.

Information

Special savings for clubs, organisation & groups

Vero Consumer Insurance Specialists (CIS) offers great savings and deals for affiliated clubs, organisations and groups and their members.

Find out more

Related

We understand rural life too

With our Agriplan policy, you can cover all risks from your home and boat through to livestock, equipment, buildings, and even business interruption.

Find out more

Was your house built before 1945?

If your property was built before 1945 it might not be automatically covered, so it’s really important you give us all the information we need so we can let you know.

Important information

Excesses, terms, conditions, limits and exclusions apply to these policies. Please check the policy wording for details of cover. The provision of cover is subject to the underwriting criteria that apply at the time.

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life and business that really matter and is not intended to be financial advice. For advice on product suitability, please contact your financial adviser.

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