Due to recent large-scale weather events, we continue to experience high call volumes.
To lodge your claim please use our Vero Online Claims portal.
Click here for event and claims-related FAQs, including the provisional land categorisation issued by your council.
This is where you can find our current policy documents, as well as older versions and summaries of any changes we’ve made to our policies.
If you’re renewing your insurance
If we’ve invited you to renew your insurance with us, the most up-to-date policy documents for your cover are listed below.
If you have any questions, please contact your broker or adviser or your local Vero office.
Vero BusinessPlan Policy
This wording applies for customers who purchased a new policy or renewed their insurance from 16 December 2022.
Tradies Endorsement
Unless otherwise specified, this wording applies for customers who purchased a new policy from 1 May 2017.
Commercial Motor Vehicle Fleet Policy
Unless otherwise specified, this wording applies for customers who purchased a new policy from 11 September 2016, or customers who renew their insurance from 16 November 2016.
Stock Deterioration Policy
Effective for customers purchasing or renewing their policy from 1 September 2003.
Vero SiteCover Policy
Effective for customers purchasing or renewing their policy from 30 July 2015.
VeroProjectPlan Policy
Effective for customers purchasing or renewing their policy from 10 October 2015.
Legal Edge Liability Policy
Effective for customers purchasing or renewing their policy from 01 October 2022.
StaffSure Group Personal Accident
Effective for customers purchasing or renewing their policy from 30 June 2015.
Contractors Plant Insurance
Effective for customers purchasing or renewing their policy from 18 August 2005.
Vero MachinePlan Policy
Effective for customers purchasing or renewing their policy from 1 September 2003.
Vero BusinessPlan Endorsement July 2017
Unless otherwise specified, this wording applies for customers who purchased a new policy or customers who renew their insurance from from 16 July 2017.
Vero BusinessPlan Policy August 2020
Unless otherwise specified, this wording applies for customers who purchased a new policy or customers who renewed their insurance between 16 August 2020 and 15 December 2022.
Vero BusinessPlan Policy September 2016
Effective for customers who purchased new policies between 11 September 2016 and 15 August 2020 and customers who renewed their insurance between 16 November 2016 and 15 August 2020.
Vero BusinessPlan Policy October 2015
Effective for customers who purchased new policies between 10 October 2015 and 10 September 2016, and customers who renewed their insurance between 10 October 2015 and 15 November 2016.
Legal Edge Liability Policy
Effective for customers purchasing or renewing their policy from 30 June 2007.
VeroComputerPlan Policy
Effective for customers renewing their policy from 30 June 2008. No new business is being written for this policy.
VeroComputerPlan Policy – Internal Causes
Effective for customers renewing their policy from 30 June 2008. No new business is being written for this policy.
Vero BusinessPlan Change Document 2022
A summary of the changes we’ve made to our BusinessPlan policy in 2022.
Vero BusinessPlan Change Document 2020
A summary of the changes we’ve made to our BusinessPlan policy in 2020.
Vero BusinessPlan Change Document 2017
A summary of the changes we’ve made to our BusinessPlan policy in 2017.
Vero BusinessPlan Change Document 2016
A summary of the changes we’ve made to our BusinessPlan policy in 2016.
Vero Commercial Motor Vehicle Change Document 2016
A summary of the changes we’ve made to our Commercial Motor Vehicle Fleet Policy in 2016.
Vero BusinessPlan 2015 Change Document
A summary of changes to our BusinessPlan Policy in 2015.
Residential Multi Unit Endorsement – June 2014
A summary of changes to our Residential Multi Unit Endorsement for 2014.
Commercial Motor Vehicle Fleet Policy October 2015
Effective for customers who purchased new policies between 10 October 2015 and 10 September 2016, and customers who renewed their insurance between 10 October 2015 and 15 November 2016.
Vero Commercial Motor Vehicle Fleet 2015 Change Document
A summary of changes to our Commercial Motor Vehicle Fleet Policy in 2015.
