House Claims

Start a claim online   FAQ's

Your home is where your heart is.

Our quick and easy house claim process helps to ensure you and your family are safe and sound as fast as possible.

If you are a Broker or Advisor, make a claim here.

Our simple claim process steps:


It helps to have ready:

  • Your policy number (not required)
  • Photos (not required)
  • Bank account details (not required)
  • Police file number (if relevant)

  • Contact your broker or adviser if you have one. We will work with them to ensure your claim gets processed as quickly as possible.
  • Alternatively you can call us to make a claim.




Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.