House Claims

Your home is where your heart is.

Our quick and easy house claim process helps to ensure you and your family are safe and sound as fast as possible.

If you are a Broker or Advisor, make a claim here.

Our simple claim process steps:

It helps to have ready:

Your policy number (not required)
Photos (not required)
Bank account details (not required)
Police file number (if relevant)

Contact your broker or adviser if you have one. We will work with them to ensure your claim gets processed as quickly as possible.
Make a claim online
Download and complete our House and Contents Claim Form then email it to newclaims@vero.co.nz.
Alternatively you can call us to make a claim.

We’ll review the details of your claim against your policy to see how we can help. We’ll get in touch if we need more information and to talk about what you need to do next. If we need to send out a specialist to visit your property, we’ll arrange a time that suits you.

If we accept your claim, we’ll work with you to organise contractors or tradespeople to visit your property and give you quotes for any work that might need to be done.

Once you’ve accepted any supplier quotes, we’ll either settle the repair costs in cash, or have our suppliers work with you to get the repairs completed as soon as possible. You’ll have to pay your policy excess before the work gets started. Our teams will be available to support you throughout the repair process.

Hopefully the stressful part is now over. Once the repair work is completed, we’ll get in touch to check if you’re happy.

Making a claim

Make a claim online

House and Contents Claim Form

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.