Your home is where your heart is.
Our quick and easy house claim process helps to ensure you and your family are safe and sound as fast as possible.
Our simple claim process steps:
- Contact your broker or adviser if you have one. We will work with them to ensure your claim gets processed as quickly as possible.
- Make a claim online
- Alternatively you can call us to make a claim. Due to the ongoing spread of the Omicron variant of COVID-19, you may experience a delay longer than usual when you contact us.
We’ll review the details of your claim against your policy to see how we can help. We’ll get in touch if we need more information and to talk about what you need to do next. If we need to send out a specialist to visit your property, we’ll arrange a time that suits you.
If we accept your claim, we’ll work with you to organise contractors or tradespeople to visit your property and give you quotes for any work that might need to be done.
Once you’ve accepted any supplier quotes, we’ll either settle the repair costs in cash, or have our suppliers work with you to get the repairs completed as soon as possible. You’ll have to pay your policy excess before the work gets started. Our teams will be available to support you throughout the repair process.
Hopefully the stressful part is now over. Once the repair work is completed, we’ll get in touch to check if you’re happy.
Things to do before you make a house claim
Make your property secure
Do what you can to stop more damage
Contact your broker
Don’t admit you’re at fault for something or agree to anything
File a police report if necessary