Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Vehicle
Repairs

Get back on the road, faster

You want your vehicle repaired quickly and professionally—and that’s exactly what we provide through our nation-wide network of approved repairers and S.M.A.R.T shops.

Our windscreen specialists can also fix a chip or a full-blown break on the spot (if the glass is in stock). It’s easy too, they’ll take care of the glass and paperwork, and it won’t affect your no claims discount either.  

Approved Repairers

With a nationwide network of approved suppliers, we can help you get back on the road in no time.

Our unique digital system allows repairers to quote on vehicle damage quickly meaning that we can assess and authorise repairs and get your vehicle back on the road faster.

If you choose one of our approved repairers, our Repair Guarantee means their work is guaranteed for as long as you own the vehicle.

S.M.A.R.T Repairs

S.M.A.R.T repairs could be the ideal solution if you need to fix small dents or low impact damage to your car. 

S.M.A.R.T shops use advanced technology to perform high quality car repairs faster – turnaround times range from 1 to 4 days as long as parts are available. Best of all you’ll be given a JUCY or Honda loan car to borrow while they work on yours.

Vero guarantees all S.M.A.R.T repairs for as long as you own your car. 

There are three S.M.A.R.T Repair centres in New Zealand:


All S.M.A.R.T Repair bookings must be made through our Claims team - Call us on
 Call us0800 800 134

Windscreen Repairs

Our windscreen specialists can fix a chip or a full-blown break on the spot (if the glass is in stock). It’s easy too, there is no paperwork and they’ll take care of the glass and the claim process for you.

If you need replacement glass you can pay your excess directly to them. An excess only applies on replacement glass claims, all glass repairs are excess free. And even better, no glass claim will affect your no claims discount.

You can also call our dedicated windscreen team on 0800 848 376 who will be happy to help you.

Novus Auto Glass Logo

Smith and Smith Logo

Making a claim

If you need to make a claim, or have a question about a claim, contact your broker or adviser, or you can call us at the Vero Claims Centre—we’re here to help.

Make a claim

Information & payment

If you need to check your cover, update your details or make a payment, contact your broker or adviser for assistance.

Find a broker or adviser

Documents

Brokers can find more documents in the Broker & adviser centre

Get insured with Vero

For expert advice on how Vero can help you with your insurance needs, talk to a broker or adviser. Our locator helps you find a broker or adviser near you.

Find a broker

We’re for New Zealand

We’re here for New Zealanders whether it’s for general or specialist cover, we’re here to make insurance mean more for our customers. That means we do what really matters to make insurance more useful and more relevant to help you feel more confident.

About us

Important information

Excesses, terms, conditions, limits and exclusions apply to these policies. Please check the policy wording for details of cover. The provision of cover is subject to the underwriting criteria that apply at the time.

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life and business that really matter. The information doesn’t take into account your personal circumstances, needs or goals and is not intended to be financial advice. We recommend that before you purchase insurance, you get professional advice from a broker or adviser who’s registered under the Financial Advisers Act 2008.