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Vehicle
Repairs

Get back on the road, faster

You want your vehicle repaired quickly and professionally—and that’s exactly what we provide through our nation-wide network of approved repairers and S.M.A.R.T shops.

Our windscreen specialists can also fix a chip or a full-blown break on the spot (if the glass is in stock). It’s easy too, they’ll take care of the glass and paperwork, you don’t need to pay a cent and it won’t affect your no claims discount either.  

Approved Repairers

With a nation-wide network of approved suppliers, we can help you get back on the road in no time.

Our unique RepairNet system allows repairers to access your vehicle damage quickly via digital images—meaning we really can get your car back on the road faster. 

And if you choose one of our approved suppliers, our Repair Guarantee means their work is guaranteed for as long as you own the car.

S.M.A.R.T Repairs

S.M.A.R.T repairs could be the ideal solution if you need to fix small dents or low impact damage to your car. 

S.M.A.R.T shops use advanced technology to perform high quality car repairs faster – turnaround times range from 1 to 4 days as long as parts are available. Best of all you’ll be given a JUCY or Honda loan car to borrow while they work on yours.

Vero guarantees all S.M.A.R.T repairs for as long as you own your car. 

There are three S.M.A.R.T Repair centres in New Zealand:


All S.M.A.R.T Repair bookings must be made through our Claims team - Call us on
 Call us0800 800 134

Windscreen Repairs

To repair or replace your windscreen, we recommend Novus, AA Auto Glass and Smith&Smith for their national coverage, lifetime windscreen guarantee and mobile windscreen repairs.

Whether it’s a chip or a full-blown break, you can head straight to Novus, AA Auto Glass and Smith&Smith who can fix your windscreen on the spot if it’s in stock.

Novus Auto Glass

AA Motoring Auto Glass

Smith & Smith

Call our dedicated windscreen team on Call us0800 848 376

Making a claim

If you need to make a claim, or have a question about a claim, contact your broker or adviser, or you can call us at the Vero Claims Centre—we’re here to help.

Make a claim

Information & payment

If you need to check your cover, update your details or make a payment, contact your broker or adviser for assistance.

Find a broker or adviser

Documents

MotorPlan policy wording

Brokers can find more documents in the Broker & adviser centre

Get insured with Vero

For expert advice on how Vero can help you with your insurance needs, talk to a broker or adviser. Our locator helps you find a broker or adviser near you.

Find a broker

We’re for New Zealand

We’re here for New Zealanders whether it’s for general or specialist cover, we’re here to make insurance mean more for our customers. That means we do what really matters to make insurance more useful and more relevant to help you feel more confident.

About us

Phone

24/7 free emergency HELP assistance

If you have an accident or disaster anywhere in New Zealand our HELP team is just a phone call away—even if no insurance claim is involved.

Call HELP Call us0800 800 786 after hours in an emergency.

HELP provides practical advice as well as a 24-hour referral to a comprehensive nationwide network of recommended service organisations and trades people. A call to HELP costs you nothing, so if you have got a problem with plumbing, a leaking roof, broken glass, replacement of locks or electrical faults, call our New Zealand based HELP team for rapid assistance.

Important information

Excesses, terms, conditions, limits and exclusions apply to these policies. Please check the policy wording for details of cover. The provision of cover is subject to the underwriting criteria that apply at the time.

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life and business that really matter. The information doesn’t take into account your personal circumstances, needs or goals and is not intended to be financial advice. We recommend that before you purchase insurance, you get professional advice from a broker or adviser who’s registered under the Financial Advisers Act 2008.