If you’re hit by a natural disaster and you have a Vero home insurance policy, you’ll also have cover through the Earthquake Commission’s EQCover programme.
From 1 July 2019 you will be entitled to EQCover of up to $150,000 (+ GST) for a residential building. If the damage to your home exceeds that amount, it’s called going over-cap. Your Vero Residential Home insurance will cover the rest of the costs subject to the terms and conditions of your policy, up to your sum insured.
Lodge your claim with EQC over the phone on 0800 326 243 or online. Make sure you make a note of your EQC claim number.
Call the Vero Natural Disaster Line on 0800 808 121 to notify us about your EQC claim.
Because EQCover excludes some parts of your property (such as driveways, fences, swimming pools or tennis courts), we can help you understand your policy with us and what you are covered for in the event of a natural disaster.
EQC or Vero will discuss your claim with you and advise you of the next steps towards resolving your claim.