Due to recent large-scale weather events, we continue to experience high call volumes.
To lodge your claim please use our Vero Online Claims portal.
Click here for event and claims-related FAQs, including the provisional land categorisation issued by your council.
Natural Disaster Claims
Have you been affected by the recent wild weather and floods?
The team at Vero are standing by to help you get back on your feet as quickly as possible.
Due to the current severe weather events we are experiencing high call volumes.
If you need emergency repairs or accommodation please call us on 0800 800 134 as soon as possible.
If you do not require emergency repairs or accommodation please lodge via our Vero Online Claims Portal or call us at your first opportunity.
If you have an AMP or ANZ policy provided by Vero, please contact us on the numbers below for help:
- AMP Customers call 0508 806 244
- ANZ Customers call 0800 269 252 or please complete a Vero Online Claims form.
Things to do before you make a natural disaster claim
1
Take extra care when returning home.
Your safety comes first. Make sure you, your family, your pets and farm animals are safe and secure. Stay out of any evacuated areas until you’re allowed to return. Follow the instructions from Civil Defence and other authorities.
2
Make sure your property is secure.
If your home or property has been damaged, secure the premises and make it safe and comfortable for your family or employees. If your home has severe structural damage or is uninhabitable and you need help or advice, call our Claims Team as soon as possible on 0800 800 134.
3
Take action to stop more damage.
Board up windows, remove water damaged furniture, or turn off any main water or gas valves. If we’ve asked you to contact a tradesperson to help, do this as soon as you can.
4
Take photographs.
Photograph any damage or other evidence to help us sort out your claim faster. Don’t throw anything out – we might need to see it.
5
Lodge your claim with us within 3 months.
If you don’t, these delays might affect whether or not you’ll be covered under the EQC Act.
Our simple natural disaster claims process
1
File a claim and tell us what happened.
You can file a claim by calling our Claims Team anytime, any day on one of the numbers below, or speaking directly to your broker. Have your policy number ready to make the process even faster.
- AMP customers 0508 806 244
- ANZ Bank customers 0800 269 252 or please complete a Vero Online Claims form
- Warehouse Money customers 0800 801 814
- Vero Customers 0800 800 134 or please lodge via our Vero Online Claims portal
- Outside New Zealand +64 9 363 7551
2
We’ll take a good look at your claim.
If you make a claim online, we’ll call you to talk you through what’s covered and what you need to do next. If you go through your Broker, they’ll explain what happens next. We might need to send out a specialist to visit your property, but we’ll find a time that suits you.
3
We’ll sort out the details with EQC.
Vero manages your home and land claims on behalf of EQC, so you don’t need to contact EQC. Once we’ve received all of your documentation, we’ll work with you to get your claim sorted. We’ll let you know what’s happening every step of the way.
4
We’ll be in touch about next steps.
After we’ve reviewed the details of your claim against your policy, we might ask you for more information before we can make a decision. If your claim is accepted, we’ll ask you for your bank account details so we can settle your claim by bank transfer.
Important documents you need to file a natural disaster claim
Filing a claim isn’t a complicated process, but the more information you have on the hand, the easier it is.
Here’s a list of documents we might ask you for:
- Photos of any damage
- Details of the damage that has occurred
- The policyholder’s postal address and phone number (if you’re not the policyholder).
How Vero works with Toka Tū Ake EQC
Vero now manages your home and land claims on behalf of EQC. This means we can provide you with a seamless process for all your natural disaster claims whether they’re covered under the EQC Act or under your Vero policies.
EQC provides cover of up to $300,000 for a residential building. If the damage to your home goes over this amount, your Vero Residential Home insurance will cover damage above the EQC limit up to the amount you are insured for.
EQC also provides cover for:
- land damage due to natural disasters to land under or within 8 meters of your home
- land under your main accessway that is not more than 60m from your home.
To find out more on land cover visit the EQC website for more information.
Natural disasters happen
Natural disasters can happen to anyone, anywhere. If you’ve been affected by a natural disaster and you have Vero home insurance, you’re also covered through the Earthquake Commission’s EQCover programme.
What natural disasters are
- earthquake
- natural landslip (not including gradual landslip)
- volcanic eruption
- hydrothermal activity
- tsunami
- storm and flood damage to your land (within limits); or
- fire resulting from one of these natural disasters
