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Insurance Documents
This is where you can find our policy wordings, and other useful documents that help you manage your insurance.
Jump directly to documents for:
This is where you can find our current policy documents, as well as older versions and summaries of any changes we’ve made to our policies.
You can also find our claims and proposal forms and useful guides.
If you’re renewing your insurance
If we’ve invited you to renew your insurance with us, the most up-to-date policy documents for your cover are listed below.
If you have any questions, please contact your broker or adviser or your local Vero office.
Vero Residential Home Policy
Unless otherwise specified, this wording applies if your policy started or renewed from 16 May 2022 onwards.
Vero Residential Contents Policy
Unless otherwise specified, this wording applies if your policy started or renewed from 16 May 2022 onwards.
Vero MotorPlan Policy May 2022
Unless otherwise specified, this wording applies if your policy started or renewed from 16 May 2022 onwards.
LandlordPlan Policy
Unless otherwise specified, this wording applies to customers who started a new policy from 10 October 2015 onwards.
Vero Pleasurecraft Policy
Unless otherwise specified, this wording applies for customers who started a new policy from 12 March 2018, or renewed their policy from 16 April 2018.
Important Notice
The Communicable Disease exclusion applies for customers who have started a new policy or renewed their policy from 16 May 2022 onwards.
Vero Pleasurecraft Policy October 2022
This wording applies if your policy renews on or after 1 October 2022.
Transit International – Household Goods Policy
Household removals to or from New Zealand
Golightly Motorcycle Policy
Unless otherwise specified, this wording applies for customers who started a new policy or renewed their policy from 16 June 2021 onwards.
Vero MotorPlan Policy August 2021
Unless otherwise specified, this wording applies if your policy started or renewed between 16 August 2021 and 15 May 2022
Vero Residential Contents Policy June 2021
Unless otherwise specified, this wording applies if your policy started or renewed between 16 June 2021 and 15 May 2022.
Vero Residential Home Policy June 2021
Unless otherwise specified, this wording applies if your policy started or renewed between 16 June 2021 and 15 May 2022.
Vero MotorPlan Policy June 2021
Unless otherwise specified, this wording applies if you policy started or renewed between 16 June 2021 and 15 August 2021.
Vero Residential Home Policy July 2019
Unless otherwise specified, this wording applies if your policy started or renewed between 1 July 2019 and 15 June 2021.
Vero Residential Contents Policy July 2019
Unless otherwise specified, this wording applies if your policy started or renewed between 1 July 2019 and 15 June 2021.
Vero MotorPlan Policy June 2018
Unless otherwise specified, this wording applies if your policy started or renewed between 1 June 2018 and 15 June 2021.
Golightly Motorcycle Policy 2018
Effective for customers who purchased or renewed their insurance up to 15 June 2021.
Vero Residential Home Policy August 2016
Unless otherwise specified, this wording applies for customers who started a new policy between 14 August 2016 and 30 June 2019, or renewed their policy between 16 October 2016 and 30 June 2019.
Vero Residential Contents Policy August 2016
Unless otherwise specified, this wording applies for customers who started a new policy between 14 August 2016 and 30 June 2019, or renewed their policy between 16 October 2016 and 30 June 2019.
Vero Pleasurecraft Policy July 2015
Unless otherwise specified, this wording applies for customers who started a new policy between 11 July 2015 and 11 March 2018, or renewed their policy up to 15 April 2018.
Residential Home Policy October 2015
Unless otherwise specified, this wording applies for customers who started a new policy between 10 October 2015 and 13 August 2016, or renewed their policy between 10 October 2015 and 15 October 2016.
Residential Contents Policy October 2015
Unless otherwise specified, this wording applies for customers who started a new policy between 10 October 2015 and 13 August 2016, or renewed their policy between 10 October 2015 and 15 October 2016.
Vero MotorPlan Policy August 2016
Effective for customers who purchased or renewed their insurance up to 31 May 2018.
Golightly Motorcycle Policy 2016
Effective for customers who purchased or renewed their insurance up to 31 May 2018.
BoatPlan Policy September 2003
Effective for customers who purchased new policies between 1 September 2003 and 10 July 2015, or renewed their policy up to 15 October 2015.
Mariner Moored Craft Policy September 2003
Effective for customers who purchased new policies between 1 September 2003 and 10 July 2015, or renewed their policy up to 15 October 2015.
Mariner Trailer Craft Policy September 2003
Effective for customers who purchased new policies between 1 September 2003 and 10 July 2015, or renewed their policy up to 15 October 2015.
Vero Pleasurecraft Policy 1 October 2022 change document
A full overview of the changes we’ve made to our Pleasurecraft policy effective from 1 October 2022.
Vero Personal Insurance 16 May 2022 change document
A full overview of the changes we’ve made to our home, contents and motor policies on 16 May 2022.
Vero Personal Insurance 16 May 2022 change summary
A summary of changes we’ve made to our home, contents and motor policies on 16 May 2022.
Vero Residential Insurance 16 June 2021 change document
A full overview of the change we’ve made to our residential home, contents and motor policies on 16 June 2021.
Vero Personal Insurance 2019 change summary
A summary of changes we've made to our home and contents policies on 1 July 2019.
Vero Personal Insurance 2019 full change document – Residential Home
A full overview of the changes we’ve made to our home policy on 1 July 2019.
Vero Personal Insurance 2019 full change document – Residential Contents
A full overview of the changes we’ve made to our contents policy on 1 July 2019.
Vero Pleasurecraft Policy 2018 change summary
A full overview of the changes we’ve made to our Pleasurecraft policies in 2018.
Vero Personal Insurance 2017 change summary
A summary of changes we’ve made to our home, contents and motor policies on 16 July 2017.
Vero Personal Insurance 2016 change summary
A summary of changes we’ve made to our home, contents and motor policies in 2016.
Vero Personal Insurance 2016 full change document
A full overview of the changes we’ve made to our home, contents and motor policies in 2016.
BoatPlan 2015 change document
A full overview of the changes we’ve made to our BoatPlan/Pleasurecraft policy in 2015.
Mariner Moored Craft 2015 change document
A full overview of the changes we’ve made to our Mariner Moored Craft/Pleasurecraft policy in 2015.
Mariner Trailer Craft 2015 change document
A full overview of the changes we’ve made to our Mariner Trailer Craft/Pleasurecraft policy in 2015.
Golightly Motorcycle change document
A summary of changes we’ve made to our Golightly Motorcycle policy.
Boat claim form
Car Accident claim form
Car Theft claim form
Corporate and Commercial claim form
Home and Contents claim form
Household Goods and Personal Effects claim form
Landlord guide
We’ve created a useful guide to help you protect your investment property and meet your policy obligations if you’re a landlord.
Household Removals Valuation Guide (moves within New Zealand)
Household Removals Valuation Guide (moves to and from New Zealand)
Vehicle Pre-Shipment Condition Report (moves to and from New Zealand)
We’ve made your policy wordings easier to read
The new Vero Residential Home, Vero Residential Contents and Vero MotorPlan insurance policy wordings have been re-written in plain language and achieved the WriteMark quality mark.
WriteMark is an internationally recognised quality mark awarded to documents written to a high standard of plain language.
EQC has made changes effective from 1 October 2022
Visit vero.co.nz/eqc for information on how EQC changes affect your home, commercial or rural insurance from the 1 October 2022.
Excess-free windscreen and window glass cover
The following FAQs are a summary only. Please refer to your policy wording for full details of cover.
If you have chosen this optional benefit before a loss occurs, you won’t have to pay an excess if your vehicle’s windscreen or window glass needs to be replaced due to accidental damage, provided you’re not claiming for any other loss or damage to your vehicle or for legal liability.
If you have chosen this optional benefit before a loss occurs, you won’t have to pay an excess if your vehicle’s windscreen or window glass needs to be replaced due to accidental damage, provided you’re not claiming for any other loss or damage to your vehicle or for legal liability.
If there is accidental damage to your windscreen or window glass that can be repaired, the current Windscreen and window glass benefit allows you to claim for this repair with no excess. If your windscreen or window glass needs to be replaced, then your excess applies.
If you have Third Party Fire and Theft Cover, there is cover if your windscreen or window glass is accidentally damaged by fire or theft and you will need to pay your excess. There is also limited cover if your vehicle’s windscreen or window glass is accidentally damaged by an uninsured third party and certain requirements are met.
If you have Third Party Cover, there is no general cover for accidental damage to your vehicle’s windscreen or window glass, but there is limited cover if your vehicle’s windscreen or window glass is accidentally damaged by an uninsured third party and certain requirements are met.
This optional benefit is available from 16th August 2021 for all new motor policies. You also can add this optional benefit at your policy renewal from 16th August 2021 onwards, or you can choose to select it after renewal (before a loss occurs).
Please talk to your broker or adviser or the Vero team to obtain a quote for the Excess-free windscreen and window glass optional benefit.
Communicable disease exclusion
Vero policy wordings now include a communicable disease exclusion. See your policy wording for details.
We’ve added the communicable disease exclusion to ensure we can continue to be there for our customers in the long term.
Like all insurance providers, we rely on reinsurance cover – which is insurance for insurance companies. Having reinsurance in place means we are able to meet claims costs if there’s a large event like an earthquake or a major flood. Our reinsurance providers have recently added a communicable disease exclusion to the cover they provide us.
It’s important that the cover we provide customers aligns to our reinsurance cover. This is an important part of our ability to be a sustainable business and to ensure we can continue to pay claims in the event of a large-scale event.
Reinsurance can be influenced by external factors such as the COVID-19 pandemic that’s had global impact. COVID-19 has resulted in significant financial impacts for reinsurers, and, as such, they have put this exclusion in place to protect the sustainability of their businesses.
The exclusion will be applied to all Vero-underwritten policies that start or renew on or after 16 June 2021.
If you are an existing customer, your renewal documentation will tell you the exact date it applies to you.
This exclusion will affect a claim or portion of a claim that’s related to communicable diseases.
A communicable disease includes diseases that are infectious or quarantinable, for example coronaviruses or measles.
If the exclusion applies to your claim, your claims consultant will discuss it with you. Vero remains committed to supporting customers in the event of any claim.
The exclusion will only apply to a claim or portion of a claim that is related to a communicable disease. We’ll still pay to repair or replace insured property that has been damaged by insured events – like an earthquake or other natural disaster.
The application of the exclusion will depend on the specific situation. Some examples of when it might apply could include:
- If New Zealand goes into COVID-19 Alert Level 4 while contractors are in the middle of an insurance repair that requires scaffolding at your property. The increased costs of having the scaffolding at your property over the lock-down period may not be covered.
- Any increased costs of a claim if Alert Level rules prevent flood damage from being dried and there are additional costs to reinstate the property due to mould damage which could have been prevented.
- Any increased costs of a claim, for example if due to Alert Level rules portable toilets are required for contractors who are carrying out repairs at your property.
This is where you can find our current policy documents, as well as older versions and summaries of any changes we’ve made to our policies.
You can also find our claims and proposal forms and useful guides.
If you’re renewing your insurance
If we’ve invited you to renew your insurance with us, the most up-to-date policy documents for your cover are listed below.
If you have any questions, please contact your broker or adviser or your local Vero office.
Vero Agriplan Policy
Unless otherwise specified, this wording applies for customers who purchased a new policy from 11 September 2016, or customers who renew their insurance from 16 November 2016.
Vero Agriplan EQC Addendum
Unless otherwise specified, this wording applies for customers who purchased a new policy from 1 July 2019, or customers who renew their insurance from 1 July 2019.
Vero Agriplan Policy November 2015
Effective for customers who purchased new policies between 1 November 2015 and 10 September 2016, and customers who renewed their insurance between 1 November 2015 and 15 November 2016.
Vero Agriplan 2016 Change Summary
A summary of the changes we’ve made to our Agriplan policy in 2016.
Vero Agriplan 2016 Full Change Document
A full overview of the changes we’ve made to our Agriplan policy in 2016.
Landlord guide
This is where you can find our current business policy documents, as well as older versions and summaries of any changes we’ve made to our policies.
Vero BusinessPlan Policy
This wording applies for customers who purchased a new policy or renewed their insurance from 16 August 2020.
Tradies Endorsement
Unless otherwise specified, this wording applies for customers who purchased a new policy from 1 May 2017.
Commercial Motor Vehicle Fleet Policy
Unless otherwise specified, this wording applies for customers who purchased a new policy from 11 September 2016, or customers who renew their insurance from 16 November 2016.
Stock Deterioration Policy
Effective for customers purchasing or renewing their policy from 1 September 2003.
Vero SiteCover Policy
Effective for customers purchasing or renewing their policy from 30 July 2015.
VeroProjectPlan Policy
Effective for customers purchasing or renewing their policy from 10 October 2015.
Legal Edge Liability Policy
Effective for customers purchasing or renewing their policy from 30 June 2007.
StaffSure Group Personal Accident
Effective for customers purchasing or renewing their policy from 30 June 2015.
Contractors Plant Insurance
Effective for customers purchasing or renewing their policy from 18 August 2005.
Vero MachinePlan Policy
Effective for customers purchasing or renewing their policy from 1 September 2003.
Vero BusinessPlan Endorsement July 2017
Unless otherwise specified, this wording applies for customers who purchased a new policy or customers who renew their insurance from from 16 July 2017.
Vero BusinessPlan Policy September 2016
Effective for customers who purchased new policies between 11 September 2016 and 15 August 2020 and customers who renewed their insurance between 16 November 2016 and 15 August 2020.
Vero BusinessPlan Policy October 2015
Effective for customers who purchased new policies between 10 October 2015 and 10 September 2016, and customers who renewed their insurance between 10 October 2015 and 15 November 2016.
VeroComputerPlan Policy
Effective for customers renewing their policy from 30 June 2008. No new business is being written for this policy.
VeroComputerPlan Policy – Internal Causes
Effective for customers renewing their policy from 30 June 2008. No new business is being written for this policy.
Vero BusinessPlan Change Document 2020
A summary of the changes we’ve made to our BusinessPlan policy in 2020.
Vero BusinessPlan Change Document 2017
A summary of the changes we’ve made to our BusinessPlan policy in 2017.
Vero BusinessPlan Change Document 2016
A summary of the changes we’ve made to our BusinessPlan policy in 2016.
Vero Commercial Motor Vehicle Change Document 2016
A summary of the changes we’ve made to our Commercial Motor Vehicle Fleet Policy in 2016.
Vero BusinessPlan 2015 Change Document
A summary of changes to our BusinessPlan Policy in 2015.
Residential Multi Unit Endorsement – June 2014
A summary of changes to our Residential Multi Unit Endorsement for 2014.
Commercial Motor Vehicle Fleet Policy October 2015
Effective for customers who purchased new policies between 10 October 2015 and 10 September 2016, and customers who renewed their insurance between 10 October 2015 and 15 November 2016.
Vero Commercial Motor Vehicle Fleet 2015 Change Document
A summary of changes to our Commercial Motor Vehicle Fleet Policy in 2015.
This is where you can find our current marine insurance documents, as well as older versions and summaries of any changes we’ve made to our policies
You can also find our claims and proposal forms and useful guides.
You will need Adobe Acrobat Reader to open some of the proposal forms.
To download Acrobat Reader, click here.
If you have any questions, please contact your broker or adviser.
If you’re renewing your insurance
If we’ve invited you to renew your insurance with us, the most up-to-date policy documents for your cover are listed below.
Cargo policies
Buildings in Transit policy
Move New Zealand: Household Goods & Personal Effects policy
Transit International: General Cargo policy
Transit International: Household Goods policy
Transit International – Fresh, Frozen or Chilled Products policy
Transit New Zealand: General Cargo policy
Transit New Zealand: Livestock policy
Transit New Zealand: Fresh, Frozen or Chilled Products policy
Simply Cargo policy
Hull policies
Builders Risk (MarCAR) policy
Builders Risk (MarCAR) proposal
Fisherman policy
Helmsman policy
Pleasurecraft policy
Unless otherwise specified, this wording applies for customers who purchased a new policy from mid-April 2018, or customers who renewed their insurance from 1 July 2018.
Important Notice
The Communicable Disease exclusion applies for customers who have started a new policy or renewed their policy from 16 May 2022 onwards.
Pleasurecraft policy
Unless otherwise specified, this wording applies if your policy started or renewed from 1 October 2022 onwards.
Liability policies
Carriers’ Legal Liability policy
Integrated Transit Liability policy
Marina Operators’ Liability policy
Ship Repairers’ Legal Liability policy
Pleasurecraft Policy 2022 change summary
A full overview of the changes we’ve made to our Pleasurecraft policy effective from 1 October 2022.
Move New Zealand Policy 2019 change summary
An overview of the changes we’ve made to our Move New Zealand cargo policy for household removals within New Zealand in 2019.
Pleasurecraft Policy 2018 change summary
A full overview of the changes we made to our Pleasurecraft policy in 2018.
Move New Zealand policy (Household removal insurance within New Zealand)
Effective for customers who purchased new policies between May 2013 and August 2019.
Pleasurecraft policy
Effective for customers who purchased new policies between 11 July 2015 and 11 March 2018, or renewed their policy up to 15 April 2018.
Carriers’ Legal Liability policy
This wording applies for customers who purchased their policy between 11 September 2015 and 1 September 2017.
Carrier’s Legal Liability claim form
Cargo claim form
Cargo - Household Goods & Personal Effects claim form
Cargo Initial Notice of Claim form
Hull claim form
Hull - Pleasurecraft claim form
Cargo proposal forms
Buildings in Transit proposal
In order to complete online, please save to your device and then open using Adobe Acrobat Reader.
Cargo Open proposal
Horticultural proposal
Livestock Questionnaire
Marine Advanced Profits questionnaire
Move New Zealand – Household Goods application form
Move New Zealand – Valuation Guide
Guide to assist in estimating the amount of insurance required for household removals within New Zealand.
Transit International: Household Goods Valuation List & Proposal
Transit International: Vehicle Pre-Shipment Report
Hull proposal and application forms
Builders Risk (MarCAR) proposal
Builders Risk proposal
Delivery Voyage proposal
Fisherman proposal (Single Vessel)
Fisherman proposal Extension (Additional Vessels)
Helmsman proposal (Single Vessel)
Helmsman proposal extension (Additional Vessels)
Hull proposal
Hull proposal (Addtional vessels)
Master’s Questionnaire
In order to complete online, please save to your device and then open using Adobe Acrobat Reader.
Pleasurecraft proposal
In order to complete online, please save to your device and then open using Adobe Acrobat Reader.
Marine liability proposal and application forms
Carriers’ Legal Liability proposal
In order to complete online, please save to your device and then open using Adobe Acrobat Reader.
Charterers’ Legal Liability proposal
Integrated Transit Liability application
Marina Operators’ Liability proposal
Ship Repairers’ Legal Liability Proposal
Fire & emergency levy calculation guide (Marine policies)
Guide to assist when calculating fire and emergency levies for marine risks.
Incoterms 2020
Document providing information about the 2020 Incoterms - what they are, who they are used by and why.
Incoterms 2010
Document providing information about the 2010 Incoterms - what they are, who they are used by and why.
Move New Zealand – Valuation Guide
Guide to assist in estimating the amount of insurance required for household removals within New Zealand.
Sanctions Clause
Document providing some information about the Sanction Limitation and Exclusion Clause which is applied to most Cargo policies.
Features and Benefits summaries
Cargo – Buildings in Transit Features and Benefits
Cargo – Container Legal Liability Extension Features and Benefits
Cargo – E-Cert and PG Features and Benefits
Cargo –Simply Cargo Features and Benefits
Carriers’ Liability - Features and Benefits
Fisherman Features and Benefits
Helmsman Features and Benefits
Marina Operators’ Liability Features and Benefits
Pleasurecraft Features and Benefits
Ship Repairers’ Legal Liability Features and Benefits
This is where you can find insurance documents for Vero Schemes.
If you have any questions, please contact us.
MaxiPlan House Policy
This wording applies for customers who started a new policy or renewed their policy from 16 June 2021 onwards.
MaxiPlan Contents Policy
This wording applies for customers who started a new policy or renewed their policy from 16 June 2021 onwards.
BasicPlan House Policy
This wording applies for customers who started a new policy or renewed their policy from 16 June 2021 onwards.
BasicPlan Contents Policy
This wording applies for customers who started a new policy or renewed their policy from 16 June 2021 onwards.
BoatPlan Policy
This wording applies for customers who started a new policy from 14 August 2016, or renewed their policy from 16 October 2016.
Important Notice
The Communicable Disease exclusion applies for customers who have started a new policy or renewed their policy from 16 May 2022 onwards.
MotorPlan Policy August 2021
This wording applies for customers who started a new policy or renewed their policy from 16 August 2021 onwards.
Vintage Car Insurance
This wording applies for customers who started a new or renewed a policy from 16 June 2021 onwards.
MotorPlan Policy June 2021
This wording applies for customers who started a new policy or renewed their policy between 16 June 2021 and 15 August 2021.
MaxiPlan House Policy July 2019
Unless otherwise specified, this wording applies if your policy started or renewed between 1 July 2019 and 15 June 2021.
MaxiPlan Contents Policy July 2019
Unless otherwise specified, this wording applies if your policy started or renewed between 1 July 2019 and 15 June 2021.
BasicPlan House Policy July 2019
Unless otherwise specified, this wording applies if your policy started or renewed between 1 July 2019 and 15 June 2021.
BasicPlan Contents Policy November 2020
Unless otherwise specified, this wording applies if your policy started or renewed between 1 November 2020 and 15 June 2021.
BasicPlan Contents Policy July 2019
This wording applies for customers who started a new policy between 1 July 2019 to 31 October 2020, or renewed their policy between 1 July 2019 and 31 October 2020.
MotorPlan Policy June 2018
Unless otherwise specified, this wording applies if your policy started or renewed between 1 June 2018 and 15 July 2021.
MaxiPlan House Policy August 2016
This wording applies for customers who started a new policy between 14 August 2016 to 30 June 2019, or renewed their policy between 16 October 2016 and 30 June 2019.
MaxiPlan Contents Policy August 2016
This wording applies for customers who started a new policy between 14 August 2016 to 30 June 2019, or renewed their policy between 16 October 2016 and 30 June 2019.
BasicPlan House Policy August 2016
This wording applies for customers who started a new policy between 14 August 2016 to 30 June 2019, or renewed their policy between 16 October 2016 and 30 June 2019.
BasicPlan Contents Policy August 2016
This wording applies for customers who started a new policy between 14 August 2016 to 30 June 2019, or renewed their policy between 16 October 2016 and 30 June 2019.
BasicPlan House Policy September 2015
This wording applies for customers who started a new policy between 5 September 2015 and 14 August 2016, or renewed their policy between 5 September 2015 and 16 October 2016.
BasicPlan Contents Policy September 2015
This wording applies for customers who started a new policy between 5 September 2015 and 14 August 2016, or renewed their policy between 5 September 2015 and 16 October 2016.
BoatPlan Policy September 2015
This wording applies for customers who started a new policy between 5 September 2015 and 14 August 2016, or renewed their policy between 5 September 2015 and 16 October 2016.
MaxiPlan House Policy September 2015
This wording applies for customers who started a new policy between 5 September 2015 and 14 August 2016, or renewed their policy between 5 September 2015 and 16 October 2016.
MaxiPlan Contents Policy September 2015
This wording applies for customers who started a new policy between 5 September 2015 and 14 August 2016, or renewed their policy between 5 September 2015 and 16 October 2016.
MotorPlan Policy
This wording applies for customers who started a new policy or renewed their policy up to 31 May 2018.
Vintage Car Insurance 2016
This wording applies for customers who started a new policy between 14 August 2016 and 15 June 2021, or renewed their policy between 16 October 2016 and 15 June 2021.
Vintage Car Insurance September 2015
This wording applies for customers who started a new policy between 5 September 2015 and 14 August 2016, or renewed their policy between 5 September 2015 and 16 October 2016.
Vero CIS 16 June 2021 change document
A full overview of the change we’ve made to our MaxiPlan and BasicPlan home and contents and MotorPlan policies on 16 June 2021.
Vero CIS Personal Insurance 2019 change summary (includes Maxi and Basic, both House and Contents)
This document summarises changes to our policies that affect customers renewing their policies from 1 July 2019 onwards.
Vero CIS Personal Insurance 2019 full change document - MaxiPlan House
A full overview of the changes we’ve made to our MaxiPlan House policy on 1 July 2019.
Vero CIS Personal Insurance 2019 full change document - MaxiPlan Contents
A full overview of the changes we’ve made to our MaxiPlan Contents policy on 1 July 2019.
Vero CIS Personal Insurance 2019 full change document - BasicPlan House
A full overview of the changes we’ve made to our BasicPlan House policy on 1 July 2019.
Vero CIS Personal Insurance 2019 full change document - BasicPlan Contents
A full overview of the changes we’ve made to our BasicPlan Contents policy on 1 July 2019.
Vero CIS Change Summary 2017
This document summarises changes to our policies that affect customers renewing their policies from 16 September 2017 onwards.
Vero CIS Change Document 2016
This document summarises changes to our policies that affect customers renewing their policies from 16 October 2016 onwards.
Premium Payment Form
Contents Valuation Guide
Communicable disease exclusion
Vero policy wordings now include a communicable disease exclusion. See your policy wording for details.
We’ve added the communicable disease exclusion to ensure we can continue to be there for our customers in the long term.
Like all insurance providers, we rely on reinsurance cover – which is insurance for insurance companies. Having reinsurance in place means we are able to meet claims costs if there’s a large event like an earthquake or a major flood. Our reinsurance providers have recently added a communicable disease exclusion to the cover they provide us.
It’s important that the cover we provide customers aligns to our reinsurance cover. This is an important part of our ability to be a sustainable business and to ensure we can continue to pay claims in the event of a large-scale event.
Reinsurance can be influenced by external factors such as the COVID-19 pandemic that’s had global impact. COVID-19 has resulted in significant financial impacts for reinsurers, and, as such, they have put this exclusion in place to protect the sustainability of their businesses.
The exclusion will be applied to all Vero-underwritten policies that start or renew on or after 16 June 2021.
If you are an existing customer, your renewal documentation will tell you the exact date it applies to you.
This exclusion will affect a claim or portion of a claim that’s related to communicable diseases.
A communicable disease includes diseases that are infectious or quarantinable, for example coronaviruses or measles.
If the exclusion applies to your claim, your claims consultant will discuss it with you. Vero remains committed to supporting customers in the event of any claim.
The exclusion will only apply to a claim or portion of a claim that is related to a communicable disease. We’ll still pay to repair or replace insured property that has been damaged by insured events – like an earthquake or other natural disaster.
The application of the exclusion will depend on the specific situation. Some examples of when it might apply could include:
- If New Zealand goes into COVID-19 Alert Level 4 while contractors are in the middle of an insurance repair that requires scaffolding at your property. The increased costs of having the scaffolding at your property over the lock-down period may not be covered.
- Any increased costs of a claim if Alert Level rules prevent flood damage from being dried and there are additional costs to reinstate the property due to mould damage which could have been prevented.
- Any increased costs of a claim, for example if due to Alert Level rules portable toilets are required for contractors who are carrying out repairs at your property.
