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    1. Personal
      Insurance

      We know your personal assets mean a lot to you. You can rely on Vero to make sure they're protected.

      Discover this section

    2. Rural

    3. Business
      Insurance

      All your business insurances in one place with Vero BusinessPlan.

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    4. Claims

      When things go wrong, we'll put them right. That's better.

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Insurance Documents

This is where you can find our policy wordings, and other useful documents that help you manage your insurance.

Jump directly to documents for:

Personal insurance documents

This is where you can find our current policy documents, as well as older versions and summaries of any changes we’ve made to our policies.

You can also find our claims and proposal forms and useful guides.

If you’re renewing your insurance

If we’ve invited you to renew your insurance with us, the most up-to-date policy documents for your cover are listed below.

If you have any questions, please contact your broker or adviser or your local Vero office.

Vero Residential Home Policy

Unless otherwise specified, this wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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Vero Residential Contents Policy

Unless otherwise specified, this wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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Vero MotorPlan Policy

Unless otherwise specified, this wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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LandlordPlan Policy

Effective for policies purchased on or after 10 October 2015.

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Vero Pleasurecraft Policy

Effective for new policies purchased on or after 11 July 2015, and for customers who renewed their insurance from 16 October 2016.

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Move New Zealand policy

Household removals within New Zealand

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Transit International – Household Goods policy

Household removals to or from New Zealand

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Golightly Motorcycle policy

The policy document for Golightly Motorcycle customers renewing their cover from 14 August 2016.

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Rural insurance

This is where you can find our current policy documents, as well as older versions and summaries of any changes we’ve made to our policies.

You can also find our claims and proposal forms and useful guides.

If you’re renewing your insurance

If we’ve invited you to renew your insurance with us, the most up-to-date policy documents for your cover are listed below.

If you have any questions, please contact your broker or adviser or your local Vero office.

Vero Agriplan Policy

Unless otherwise specified, this wording applies for customers who purchased a new policy from 11 September 2016, or customers who renew their insurance from 16 November 2016.

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Business insurance documents

This is where you can find our current business policy documents, as well as older versions and summaries of any changes we’ve made to our policies.

Vero BusinessPlan Policy

Unless otherwise specified, this wording applies for customers who purchased a new policy from 11 September 2016, or customers who renew their insurance from 16 November 2016.

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Vero BusinessPlan Endorsement

Unless otherwise specified, this wording applies for customers who purchased a new policy or customers who renew their insurance from from 16 July 2017.

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Tradies Endorsement

Unless otherwise specified, this wording applies for customers who purchased a new policy from 1 May 2017.

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Commercial Motor Vehicle Fleet Policy

Unless otherwise specified, this wording applies for customers who purchased a new policy from 11 September 2016, or customers who renew their insurance from 16 November 2016.

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Stock Deterioration Policy

Effective for customers purchasing or renewing their policy from 1 September 2003.

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Vero SiteCover Policy

Effective for customers purchasing or renewing their policy from 30 July 2015.

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VeroProjectPlan Policy

Effective for customers purchasing or renewing their policy from 10 October 2015.

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VeroComputerPlan Policy

Effective for customers renewing their policy from 30 June 2008. No new business is being written for this policy.

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VeroComputerPlan Policy – Internal Causes

Effective for customers renewing their policy from 30 June 2008. No new business is being written for this policy.

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Legal Edge Liability Policy

Effective for customers purchasing or renewing their policy from 30 June 2007.

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StaffSure Group Personal Accident

Effective for customers purchasing or renewing their policy from 30 June 2015.

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Contractors Plant Insurance

Effective for customers purchasing or renewing their policy from 18 August 2005.

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Vero MachinePlan Policy

Effective for customers purchasing or renewing their policy from 1 September 2003.

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Marine insurance documents

This is where you can find our current marine insurance documents.

Cargo policies

Buildings in Transit policy

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Move New Zealand: Household Goods & Personal Effects policy

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Transit International: General Cargo policy

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Transit International: Household Goods policy

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Transit New Zealand: General Cargo policy

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Transit New Zealand: Livestock policy

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Transit New Zealand: Fresh, Frozen or Chilled Products policy

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Simply Cargo policy

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Hull policies

Builders Risk (MarCAR) policy

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Fisherman policy

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Helmsman policy

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Pleasurecraft policy

Effective for new policies purchased on or after 11 July 2015, and for customers who renewed their insurance from 16 October 2016.

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Liability policies

Carriers’ Legal Liability policy

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Integrated Transit Liability policy

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Marina Operators’ Liability policy

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Ship Repairers’ Legal Liability policy

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Consumer Insurance Specialists

This is where you can find insurance documents for Consumer Insurance Specialists (CIS) policies.

If you have any questions, please contact our dedicated CIS team.

BasicPlan Contents Policy

This wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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BasicPlan Home Policy

This wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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BoatPlan Policy

This wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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MaxiPlan Contents Policy

This wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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MaxiPlan Home Policy

This wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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MotorPlan Policy

This wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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Vintage Car Insurance

This wording applies for customers who purchased a new policy from 14 August 2016, or customers who renewed their insurance from 16 October 2016.

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Our claims promise

We know that claim time can be particularly stressful for customers. Our New Zealand claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Vero is a member of the Insurance Council of New Zealand, and we are committed to complying with the Council’s Fair Insurance Code.

Find out more

  • Insurance Documents
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