Insurance Documents

This is where you can find our policy wordings and other useful documents to help you manage your insurance.

Personal policies

Personal insurance

for your car, home, contents and other personal assets.



Vero CIS Schemes

personal insurance policies we have for customers insured through large affiliated organisations, groups and schemes.


ANZ policy wordings

for your ANZ insurance policies provided by Vero.




Marine, rural and business policies

Marine insurance

for your commercial marine activities.


Rural insurance

for your farm, business and rural personal assets.


Business insurance

for your business needs.





Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.