Weather updates

Wild weather

Have you been affected by the recent wild weather?

The team at Vero are standing by to help you get back on your feet as quickly as possible.

Claims can be lodged by:

  • Calling us on 0800 808 134 or 
  • Email new claims to 
  • To help us with the prioritisation of claims, please include your policy number in the subject line, and a brief description of what has happened.

If you have an AMP or ANZ policy provided by Vero, please contact us on the numbers below for help:

Smart tips to stay safe in severe weather

You may not have much time to prepare, so make sure you get these essentials sorted before severe weather hits. 


Stay inside. Bring pets indoors and don’t go out unless necessary. Charge up your smartphones and tablets. Listen to the radio for evacuation notifications and be prepared to leave immediately if told to do so.

Be ready to activate your household emergency plan. Keep your emergency kit handy. This should include a first aid kit, masks, medicine, water, food, torches, and batteries - enough supplies for a few days for everyone.


Stay off the roads during severe weather. If you must drive, allow extra time for your journey and avoid driving at night. Ensure you have sufficient petrol in your car in case you get diverted onto another route. Keep warm clothes and a survival kit in your vehicle - just in case. Always treat all power lines as live, stay well clear and report any downed or damaged lines or electrical equipment.

Be flood prepared. Clear drains and gutters. Consider moving furniture and electronic devices away from areas that are prone to flooding. Ensure that curtains, rugs and bedding are off the floor. Secure outdoor items that could be washed away or move them indoors.


Get set for storms. If you have time before the storm hits, clear drains and guttering. Bring in bins and secure any outdoor furniture that could become a projectile in high winds. Turn trampolines upside down and anchor if possible. Unplug electrical appliances in case of power surge. Keep all curtains, windows, shutters and doors closed, stay away from windows and skylights in case they shatter in high winds.

Stay snow safe. If it’s safe to do so, clear awnings and guttering of leaves or anything that may hinder drainage. Stay at home if possible, but if you must drive, use snow chains, have a torch, blanket, and emergency supplies in your boot. Be prepared for possible flooding when the snow melts.



If your home or business has been affected by severe weather, only return to them if it’s safe to do so.


Take extra care when returning. Stay out of any evacuated areas until you’re allowed to return, and follow the instructions from Civil Defence and other authorities. Once you return to your property, if there’s any damage that needs to be claimed for, please contact us.

Tell us if your house is unliveable. If your house has been damaged and is unhabitable, let us know immediately. We’ll make your claim a priority and do what we can to secure your property.

Take photographs and notes. Make a list of everything that’s damaged to ensure your claim gets processed as quickly and efficiently as possible.

To find out what to do in an emergency check out the Civil Defence website. For localised information during an emergency, visit your local civil defence group website.

If your life or property is threatened always dial 111 for Police, Fire or Ambulance.

Stay up to date with the latest in severe weather alerts with the MetService website.

Sign up for Vero severe weather alerts and receive real-time weather alert information customised to your location needs.


The information presented is of a general nature only. Every home, business and weather event are unique and will require different responses. These tips are only suggestions to help you prepare for wild weather and are not intended for any other purpose. Always follow the directions of your local civil defence group and government advice about how to manage wild weather risks. 

No representation or warranty, expressed or implied, is made as to the accuracy or completeness of the information and no responsibility is accepted for any loss, penalty or damages (including special or consequential damages) arising out of the use of all or part of the information. The information presented does not replace the need for appropriate professional advice. Reliance on this communication will not affect or influence policy response.