Getting through wild weather events

Have you been affected by the recent wild weather events?

The team at Vero are standing by to help you get back on your feet as quickly as possible.

Due to the current severe weather events we are experiencing high call volumes.

If you need emergency repairs or accommodation please call us on 0800 800 134 as soon as possible.

If you do not require emergency repairs or accommodation please lodge your claim online or call us at your first opportunity.

FAQs relating to the 2023 floods and wild weather

Document PDFYou've been impacted, what's next FAQs

Document PDFHome, Contents and Motor Insurance FAQs

Document PDFBusiness Insurance FAQs

Document PDFWild weather clean up FAQs

Document PDFRural FAQs

Document PDFNew Zealand Government Land Insurance: Toka Tū Ake EQC


If your home or business has been affected by severe weather, only return to them if it’s safe to do so.


Take extra care when returning. Stay out of any evacuated areas until you’re allowed to return, and follow the instructions from Civil Defence and other authorities. Once you return to your property, if there’s any damage that needs to be claimed for, please contact us.

Tell us if your house is unliveable. If your house has been damaged and is unhabitable, let us know immediately. We’ll make your claim a priority and do what we can to secure your property.

Take photographs and notes. Make a list of everything that’s damaged to ensure your claim gets processed as quickly and efficiently as possible.

More useful information:

If your life or property is threatened always dial 111 for Police, Fire or Ambulance.

Stay up to date with the latest in severe weather alerts with the MetService website.

Sign up for Vero severe weather alerts and receive real-time weather alert information customised to your location needs.

The information presented is of a general nature only. Every home, business and weather event are unique and will require different responses. These tips are only suggestions to help you prepare for wild weather and are not intended for any other purpose. Always follow the directions of your local civil defence group and government advice about how to manage wild weather risks. 

No representation or warranty, expressed or implied, is made as to the accuracy or completeness of the information and no responsibility is accepted for any loss, penalty or damages (including special or consequential damages) arising out of the use of all or part of the information. The information presented does not replace the need for appropriate professional advice. Reliance on this communication will not affect or influence policy response.