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Take your vehicle insurance up a gear

We understand how important it is to be mobile. So if your vehicle is damaged or stolen, it’s important to have a policy that will get you back behind the wheel – and fast. Our approved repairer network, S.M.A.R.T repair shops and polices do just that. 

With three levels of motor insurance cover — Comprehensive, Third party with fire & theft, and Third party only — you can choose the MotorPlan that’s right for you.   

Making a claim

If you need to make a claim, or have a question about a claim, contact your broker or adviser, or you can call us at the Vero Claims Centre—we’re here to help.

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Information & payment

If you need to check your cover, update your details or make a payment, contact your broker or adviser for assistance.

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MotorPlan policy wording

Brokers can find more documents in the Broker & adviser centre

New Zealand's Most Satisfied Car Insurance Customers

Vero has been awarded the 2017 Canstar Blue Award for Most Satisfied Customers in personal motor insurance.

Read more

Comprehensive cover

From a chip in your windscreen and replacement locks, to emergency accommodation and transport after an accident, this cover is extensive. It’s insurance that goes beyond simply repairing or replacing your vehicle. Benefits include:

  • Cleaning and valet costs following a break-in.
  • Replacement keys and locks if they’ve been damaged, including proximity keys up to $1000.
  • No excess when repairing damaged windscreen, sun-roof, windows, head or tail lights sustained without other damage to your vehicle. This will not affect your no claims discount either.
  • Cover towards transport home or emergency accommodation following an accident if your vehicle can’t be driven.
  • Legal liability cover for reparation and damages if you accidently cause injury to another person or damage to their vehicle or property as a result of an accident involving your vehicle.
  • Repair guarantee—we guarantee the work of our nation-wide repairers for as long as you own the vehicle.
  • If your vehicle is written off you may be eligible to have the unused premium credited to the policy of your replacement vehicle.
  • We may replace your vehicle with a brand new vehicle if your car is under 12 months old, has travelled less than 15,000km and it is stolen or significantly damaged.
  • Cover for trailers—own, hired or borrowed (doesn’t include campervan, caravan, horse or boat trailers).

Third party cover

Your older car may not be worth insuring—but if you accidently damage someone else’s vehicle, it could cost a lot of money to fix. This policy protects you from expensive repair costs if you damage someone else’ vehicle or property. 

  • Legal liability cover for reparation and damage if you accidently cause injury to another person or damage to their vehicle or property.
  • Cover up to $3,000 for your car if it’s damaged by an uninsured driver and you’re not at fault and you can provide the details of the other driver.  

Third party with fire & theft cover

If you’re reliant on your car but don’t need all the added extras, this cover may be for you. It pays market value to help you get a replacement if yours is stolen or damaged by fire. Importantly it covers damage you unintentionally cause to others' vehicles or property too.

  • Market value if your vehicle is stolen or damaged by fire.
  • Legal liability cover for reparation and damage if you accidently cause injury to another person or damage to their vehicle or property.
  • Cover up to $3,000 for your car if it’s damaged by an uninsured driver and you’re not at fault, and you can provide the details of the other driver.  

Fast, quality repairs from our network

You want your vehicle repaired quickly and professionally—and that’s exactly what we provide through our nation-wide network of approved suppliers and S.M.A.R.T shops.

Our unique RepairNet system allows repairers to access your vehicle damage quickly via digital images—meaning we really can get your car back on the road faster. 

And if you choose one of our approved suppliers, our Repair Guarantee means their work is guaranteed for as long as you own the car.

Our windscreen specialists, Novus, AA Auto Glass or Smith&Smith, can fix a chip or a full-blown break on the spot (if glass is in stock). It’s easy too, they’ll take care of the glass and paperwork, you don’t need to pay a cent and it won’t affect your no claims discount either.  

Get insured with Vero

For expert advice on how Vero can help you with your insurance needs, talk to a broker or adviser. Our locator helps you find a broker or adviser near you.

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We’re for New Zealand

We’re here for New Zealanders whether it’s for general or specialist cover, we’re here to make insurance mean more for our customers. That means we do what really matters to make insurance more useful and more relevant to help you feel more confident.

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24/7 free emergency HELP assistance

If you have an accident or disaster anywhere in New Zealand our HELP team is just a phone call away—even if no insurance claim is involved.

Call HELP Call us0800 800 786 after hours in an emergency.

HELP provides practical advice as well as a 24-hour referral to a comprehensive nationwide network of recommended service organisations and trades people. A call to HELP costs you nothing, so if you have got a problem with plumbing, a leaking roof, broken glass, replacement of locks or electrical faults, call our New Zealand based HELP team for rapid assistance.

Important information

Excesses, terms, conditions, limits and exclusions apply to these policies. Please check the policy wording for details of cover. The provision of cover is subject to the underwriting criteria that apply at the time.

Our website provides general information about our products and services to help you make choices when it comes to protecting the things in life and business that really matter. The information doesn’t take into account your personal circumstances, needs or goals and is not intended to be financial advice. We recommend that before you purchase insurance, you get professional advice from a broker or adviser who’s registered under the Financial Advisers Act 2008.