Commercial hull Claims
Make sure everyone’s ok.
Call the police.
Gather evidence and documents.
Get the names, contact numbers, and insurance details of anyone involved.
Our simple commercial hull claims process steps:
Depending on the nature of the damage, we might need to send a surveyor to help you with your claim. They can give you expert advice. After the survey, we might need more information from you. We’ll let you know what documents we need as soon as possible.
We’ll review the documents against your policy and make a decision.
After we've reviewed the details of your claim against your policy, we'll decide if we can accept your claim. If your claim is accepted, we'll ask you for your bank details for any future reimbursements. Often, we pay your repairers direct, minus your excess.
Hopefully the stressful part is now over. Using the information you provide to us, your broker will work hard to put things right as fast as they can. They’ll be in touch so you know what’s happening at every step of the way.
- A copy of your marine insurance policy
- Copies of all paperwork related to the boat and claim, including the Bill of Lading, the copy of protest, the certificate of survey, and the letter of subrogation
- Photographs of any damage to the vessel or equipment
- Photographs of any damaged or incomplete cargo
- Copies of any other communication regarding the incident and losses
- Photographs, evidence, and other documentation
- Hull claim form (filled out and signed)
- Policy Document
- Deck & Engine Room Log Book
- Receipt of Repairs (if any)
- Survey Report and photographs
- Receipt of drydocking