If you've got a home, contents or car insurance claim with us, you can make a claim online if you prefer.
If you need to make a claim, or have a question about a claim, contact your broker or advisor.
8.30am–5.30pm Monday – Friday, 9am–4pm Saturday
8am–8pm Monday – Friday, 9am–5pm Saturday – Sunday
Warehouse Money customers
8am–5.30pm Monday – Friday
- If you haven’t already told us about your complaint, you can let us know by contacting the Vero claims team or by telling your claims consultant directly.
Ask to speak to the team manager
Contact Vero’s Customer Claims Relationship Specialist
The Insurance and Financial Services Ombudsman (IFSO)
We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.