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Contact Us


We’re here to help

We’re here to support you when you need it. Whether you want to ask a question, make a claim or give us some feedback, all the details you need can be found here.

We look forward to hearing from you.

Phone

24/7 free emergency HELP assistance

If you have an accident or disaster anywhere in New Zealand our HELP team is just a phone call away—even if no insurance claim is involved.

Call HELP Call us0800 800 786 after hours in an emergency.

HELP provides practical advice as well as a 24-hour referral to a comprehensive nationwide network of recommended service organisations and tradespeople. A call to HELP costs you nothing, so if you have got a problem with plumbing, a leaking roof, broken glass, replacement of locks or electrical faults, call our New Zealand based HELP team for rapid assistance.

General enquiries

Head office reception

Call Call us0800 808 508 free within New Zealand

Call Call us+64 9 363 2222 outside of New Zealand

EmailEmail us

Our postal address

Vero Insurance
Private Bag 92120
Auckland 1142
New Zealand

Our physical address

Vero Insurance
Level 14, 48 Shortland Street
Auckland Central, 1010
New Zealand

Consumer Insurance Specialists (CIS)

If you are a member of an affiliated organisation or club contact our CIS team for a quote.

Call us onCall us0800 505 905 or request a quote online.

Find out more about CIS.

Marine enquiries

Call Call us0508 856 856 free within New Zealand

Call Call us+64 9 363 2600 outside of New Zealand

Find out more about Marine Insurance.

Email us

Document PDFGeneral marine enquiries

Document PDFMarine claims enquiries

Document PDFMarine accounts enquiries

Document PDFMarine closings

Get insured with Vero

For expert advice on how Vero can help you with your insurance needs, talk to a broker or adviser. Our locator helps you find a broker or adviser near you.

Find a broker

Making a claim

If you need to make a claim, or have a question about a claim, contact your broker or adviser, or you can call us at the Vero Claims Centre—we are available 24/7.

Call us on Call us0800 800 134 or Call us+64 9 363 7551 if you’re outside of New Zealand.

If we can, we’ll settle your claim immediately. To help speed things up, make sure you have your policy number and claim details on hand when you call us. If you’ve got a home, contents or car insurance claim with us, you can make a claim online if you prefer.

Make a claim online

Our partners

AMP customers, call Call us0508 806 244

ANZ Bank customers, call Call us0800 269 252

Warehouse Money customers, call Call us0800 801 814

Consumer Insurance Specialists (CIS)

Call Call us0800 505 905 and select option 1 to be transferred to our Claims team.

Marine claims

Call Call us0508 856 856. If you’re outside of New Zealand, call Call us+64 9 363 2600.

For after–hours emergency assistance, call Cunningham Lindsey on Call us0800 800 270.

Document PDFEmail us

Natural disasters

Call us on Call us0800 808 121 if you have suffered damage due to a natural disaster including earthquake, natural landslip, volcanic eruption, hydrothermal activity or tsunami.

Windscreens

If it’s only windscreen work that you need, our national windscreen team is here to help.

Call us onCall us0800 848 376

Media enquiries

You can find the latest media releases from Vero in our Newsroom.

For all media enquiries please contact:

Lisa Meiklejohn

Lisa Meiklejohn

Call Call027 404 4355 or EmailEmail Lisa

Tony Reid

Tony Reid

Call Call027 405 1174 or EmailEmail Tony

Feedback

If our service is brilliant, poor or just OK, we want to hear from you so that we can do even better.

Got feedback about a claim? Tell us here

Got feedback about something else? Use this form or Emailemail us.