Due to recent large-scale weather events, we continue to experience high call volumes.
To lodge your claim please use our Vero Online Claims portal.
Click here for event and claims-related FAQs, including the provisional land categorisation issued by your council.
Making a new claim online
The team at Vero are standing by to help you get back on your feet as quickly as possible.
If you need emergency repairs or accommodation please call us on 0800 800 134 as soon as possible.
New Claims
Please lodge your claim online or call us at your first opportunity.
Existing Claims
If you need to add to an existing claim, please let us know the details by emailing us at myclaim@vero.co.nz and include your claim number in the subject line. If you don’t have a claim number yet, we will confirm this with you shortly.
Please note that our claim numbers are always formatted with N00XXXXXXX – if you have a C number after lodging a claim online, don’t worry, we’ll be in touch shortly with your claim number
We’re here to help.
We know this is a challenging time for you, and events like this can be very upsetting. We’ve put together some information that may help, based on what our customers have been asking us. Hopefully this can provide you some useful information, while we work as fast as we can to help you get back on track.
If you’re a personal customer read our questions about managing flood damage.
If you’re a commercial customer, here’s our questions about managing commercial flood damage.
