Answering your questions about Covid-19

CLAIMS UPDATE

Vero is processing claims but we’re working differently as New Zealand locks down. Supporting you, your health and safety, and that of our partners and people, is our goal.

We will work with authorities to ensure insurance claims affecting the health and safety of our customers are prioritised. Current lock down restrictions mean site visits and repairs that fall outside urgent claims will experience delays. This means we may need to complete work on your property or vehicle when the current State of Emergency restrictions ease.

This is an entirely new situation to be working through. We’re expecting rental car companies and repairers will close as they are not considered essential businesses. If your vehicle is involved in an accident over the next four weeks, we expect the Police will arrange any tows that are needed from the accident scene. Where possible, we will assess vehicles remotely. Unfortunately, the lock down means we won’t be able to progress any repairs until restrictions ease.