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Answering your questions about Covid-19

In these uncertain times we understand you may want to talk to us about your insurance cover.

At Vero we’re well prepared to support our brokers and customers. We’re continuing to actively monitor the coronavirus situation to protect you and what’s important to you.

Answers to some common customer questions


Vero is processing claims but we’re working differently as New Zealand locks down. Supporting you, your health and safety, and that of our partners and people, is our goal.

We will work with authorities to ensure insurance claims affecting the health and safety of our customers are prioritised. Current lock down restrictions mean site visits and repairs that fall outside urgent claims will experience delays. This means we may need to complete work on your property or vehicle when the current State of Emergency restrictions ease.

This is an entirely new situation to be working through. We’re expecting rental car companies and repairers will close as they are not considered essential businesses. If your vehicle is involved in an accident over the next four weeks, we expect the Police will arrange any tows that are needed from the accident scene. Where possible, we will assess vehicles remotely. Unfortunately, the lock down means we won’t be able to progress any repairs until restrictions ease. 

How to get in touch with us

Please get in touch via:

Contact centre:
 0800 808 508

From outside NZ: +64 9 363 2222

8.30am–5pm Monday – Friday

Our teams are currently working from home to ensure we can respond to our customers. You may experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.