Answering your questions about COVID-19

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Flexible payment terms

Our teams have a range of solutions that can help customers protect the things they care about. This could include adjusting the excess on your policy or temporarily deferring payment.

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Hardship Support

If you’re experiencing financial hardship because of COVID-19, talk to your broker or adviser, or contact our team on 0800 808 508 or +64 9 363 2222 (8.30am - 5pm Monday to Friday) or email us, so we can work through ways to support you through these times.

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Ensuring cover remains effective during Alert Levels

Tenancy inspections required by landlords can be deferred or undertaken by video during Alert Level 3 and above. 

Find more answers to some common customer questions

Read our COVID-19 FAQs

How we’re handling your claims

Like many businesses, Vero is working a little differently due to COVID-19 Alert Level guidelines.

The health and safety of our people, partners and customers remains our priority, whilst we continue to process your claims and get the work done on your property or vehicle as quickly and effectively as possible.

Here are some things to be aware of while we process your claim:

  • Health & Safety guidelines – to operate safely, our repairers and supplier partners will maintain physical distancing, practise good hygiene and have contact tracing measures in place. They may have to follow certain procedures to meet Alert Level guidelines, which they will let you know about as you engage with them about your claim.
  • Remote claims assessment and handling – we will assess and handle claims remotely where possible and appropriate to your claim. This can help progress the claim more quickly.
  • Repairer bookings – please keep to any booking times made with a repairer, supplier or loss adjuster, as this will help with contact tracing.

If you have any further Claims or other insurance questions, please check our COVID-19 FAQs.

Supporting you, your health and safety, and that of our partners and people, is our goal. Thank you for your patience.

How to get in touch with us

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