Your insurance policy
Your insurance policy is changing
As your insurance provider, we have recently reviewed our products to ensure we can continue to offer cover that meets the needs and expectations of our customers. This change applies to policies renewing from the 1st of July 2023. We have provided further information to Frequently Asked Questions below.
Our team is also here to support you with any questions about your policy. Please contact us on 0800 505 905 between 8:30am-5pm Monday to Friday.
At renewal you will notice your policy number has changed and new policy wordings will apply to you if you have Home, Contents, Motor and/or Pleasurecraft (boat) cover. The new policy wordings will be available online or a copy can be posted to you upon request.
Your current policy will be discontinued from your next renewal. To ensure you have insurance cover while you review your options, we will offer you cover under a similar Vero policy at your next renewal. There will be differences in cover between your current policy and the new policy on offer - we will provide a detailed summary of the differences between your current policy and the new policy at your renewal.
As we will no longer be offering your previous insurance policy, it will not be possible to remain on your current policy after your renewal date.
To allow you time to decide if the new cover is right for you, you have 60 days following the start of the new policy to decide if you wish to retain it. If you choose not to, regardless of your payment method or frequency, we’ll refund any premium you have paid for the new policy, as long as you haven’t made a claim. Simply contact our team and we’ll arrange this for you. You can call us on 0800 505 905 between 8:30am-5pm Monday to Friday, or email email@example.com with the subject line ‘Vero policy transfer’ and your policy number.
We provide information only, and not financial advice. It’s important you choose the cover options and level of cover appropriate for you. If you would like advice, talk to your insurance broker or find a broker near you - Find an insurance broker near you | Vero.
To ensure that your cover remains in place, we will transfer any existing direct debit authority to the new policy. Please let us know if you do not wish for your existing direct debit authority to be used for this policy. The reference for your new policy payment may appear differently on your bank statement.
This change applies to policies renewing from the 1st of July 2023. It will therefore apply when your policy renews after this date.
We will continue to process your claim as per our normal claims processes. It will be based on the cover you had at the time of the loss or damage. If you have been provided with a claims reference number, please use this in the communications.