Marine Claims

It’s our role to make sure your marine claim is plain sailing.  So if you’ve got lost or damaged cargo, damage to a hull, or you’re being held liable for a marine risk, our marine claims specialists are here to help.

To help us process your claim as quickly as possible, refer to the claims procedure that’s relevant to you below.

Cargo claims

If you’re a cargo owner, you can make a claim for lost or damaged cargo covered by a Vero marine cargo policy. You can do that whether you are directly insured with Vero, or if you’ve bought or sold goods with someone who is insured with us.

Go to cargo claims

Cargo claim agents

Wherever your damaged cargo is located, we have access to a comprehensive worldwide network of claims agents and specialist surveyors who are ready to help.

If you’re a cargo owner and your cargo is located overseas, you’ll need to appoint a claims agent for prompt, independent evaluation of the damage.

Find your nearest cargo claim agent

Commercial Hull claims

If your commercial vessel is damaged, stolen or vandalised, take a look at our Hull claims procedure.

Go to commercial hull claims


Claiming for your pleasurecraft

If your motorboat, sailboat or jetski is damaged or lost, please see our General Claims page for our boat or pleasurecraft claims form.

Go to general claims

Marine liability claims

If you’re involved in an incident which may lead to a marine liability claim, just follow our marine liability claims procedure below.

You can make a claim with us if you are insured with us yourself; or claiming against another party who has marine liability cover with us.

Go to marine liability claims

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.