Severe rain and weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
Vero’s Fair Conduct Programme
At Vero, how we operate is guided by the fair conduct principle, ensuring we have you, our customers, at the heart of everything we do.
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The fair conduct principle:
We will treat you fairly at every touch point in your customer journey. Starting from product and service design, right through to sales, distribution and claims, with every transaction and interaction in between.
Here are some of the ways we ensure you are treated fairly:
Learn more about the Fair Conduct Principle from the Financial Markets Authority here.
How we comply
We’ve developed a Fair Conduct Programme that helps ensure Vero acts in alignment with the fair conduct principle.
A high-level summary of what we do to comply with our Fair Conduct Programme can be seen in the diagram below:
Understanding our complaints process
There are many ways we interact with and support our customers. Vero's Fair Conduct Programme sets out how we ensure you are treated fairly and with integrity, including if you need to make a complaint about our products or services.
Customer Service is at the heart of our business. We are committed to treating any dissatisfaction seriously and to putting things right as fairly and as timely as possible.
You can find out more about our Complaints process here.
