Make a claim

For online Home, Contents and Car claims, please select who you are insured with.
For Vero Rural and Marine claims see below.

(now Autosure)

Make a claim

RURAL

Call: 0800 800 134

PLEASURECRAFT

Pleasurecraft claim process

CARGO

Cargo claim process

COMMERCIAL HULL

Commercial hull claim process

MARINE LIABILITY

Marine liability claim process

If you need emergency repairs or accommodation, please call us for assistance.

If you are a Broker or Adviser make a claim here.

View all of our FAQ's.

Existing Claims

If you need to add to an existing claim, please let us know the details by emailing us at myclaim@vero.co.nz and include your claim number in the subject line. If you don’t have a claim number yet, we will confirm this with you shortly.

Please note that our claim numbers are always formatted with N00XXXXXXX – if you have a C number after lodging a claim online, don’t worry, we’ll be in touch shortly with your claim number.

Getting Help

If you’re facing financial hardship and aren’t able to pay your premium, or you’d like to discuss your payment options, contact your broker, adviser or give us a call and we’ll do our best to support you.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.