General Claims

If you need to make a claim, our team is here to help. If it's an emergency you can contact us 24 hours a day, 7 days a week. You can also talk to your broker or adviser, who can work through your claim with you.

Claim by phone

If you’re ready to make a claim you can contact your insurance broker or adviser, or you can call us on one of the numbers below. Make sure you have your policy number and claim details on hand to help speed things up.

Vero claims centre: Call us0800 800 134

If you’re calling from outside New Zealand, call Call us+64 9 363 7551

AMP customers call Call us0508 806 244

ANZ Bank customers call Call us0800 269 252

Warehouse Money customers call Call us0800 801 814

Claim online

If you have a home, car or contents policy with us, you can use our online claims tool. 

It takes around ten minutes to complete. Once you’ve submitted your claim we’ll send you a confirmation email with a copy of the information you’ve provided. We’ll get back to you within two business days to advise next steps.

Claim online

After a natural disaster

If your home has severe structural damage or is uninhabitable and you need help or advice, call us as soon as possible so we can talk you through what to do.

Vero natural disaster line Call us0800 808 121
More information on natural disaster claims.

Motor vehicle repairers

If you need your vehicle repaired, you want it to be done by someone you can trust. We’ve selected approved vehicle repairers who offer you expertise, customer focus and integrity, so that you don't have to worry.


There are simple steps you can take to make things easier if you need to make a claim.

What you can do now

  1. Make a list of all your home contents
  2. There are lots of apps available to help you inventory your contents – or you could even use a camera or video camera to record what’s inside all your rooms and cupboards.

  3. Keep proof of ownership
  4. Keep track of receipts or serial numbers. This information can help us replace them – or help the police return recovered stolen property.

  5. Specify high value items on your policy

    If your sporting equipment, jewellery or cameras are over a certain value, add them to your policy and tell us how much they’re worth so you’ll get paid what you expect if you make a claim.

  6. Have your jewellery valued
  7. Get jewellery valued at least every five years and make sure it’s insured for the right amount. Checking claws, catches, hooks and settings every year or two can also help prevent the loss of precious stones or entire pieces of jewellery.

Tips for if something goes wrong

  1. Make your property secure
  2. If your home or business has been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your family or employees.

  3. Contact us as soon as you can
  4. The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or get you into temporary accommodation.

  5. Do what you can to minimise any damage

    Do what you can to prevent further damage - like boarding up windows or removing water damaged property. Try not to throw anything away, but if you have to, take photographs first.

  6. Take photographs
  7. Photograph any damage or other evidence. If you’re in a motor collision, it’s a good idea to take photos before any vehicles are moved if it’s safe to do so.

  8. Don’t admit liability
  9. Talk to us, or your broker or adviser before admitting liability or entering into a settlement agreement.

If your claim isn’t urgent and you’d like to send it to us via email, just complete one of the claims forms below and send it to us along with any supporting information.

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.