Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

General Claims

If you need to make a claim, our team is here to help. If it's an emergency you can contact us 24 hours a day, 7 days a week. You can also talk to your broker or adviser, who can work through your claim with you.

Claim by phone

If you’re ready to make a claim you can contact your insurance broker or adviser, or you can call us on one of the numbers below. Make sure you have your policy number and claim details on hand to help speed things up.

Vero claims centre: Call us0800 800 134

If you’re calling from outside New Zealand, call Call us+64 9 363 7551

AMP customers call Call us0800 806 244

ANZ Bank customers call Call us0800 269 252

Warehouse Money customers call Call us0800 801 814

Claim online

If you have a home, car or contents policy with us, you can use our online claims tool. 

It takes around ten minutes to complete. Once you’ve submitted your claim we’ll send you a confirmation email with a copy of the information you’ve provided. We’ll get back to you within two business days to advise next steps.

Claim online

After a natural disaster

If you’ve suffered a natural disaster like an earthquake, landslip or flood, you’ll need to lodge your claim with EQC first.

Find out more

If your home has severe structural damage or is uninhabitable and you need help or advice, call us as soon as possible so we can talk you through what to do.

Vero natural disaster line Call us0800 808 121

Get the job done right

If we’re repairing or replacing your belongings, you want a repairer you can trust. We’ve selected approved repairers who offer you expertise, customer focus and integrity, and we’ll work with you to choose a repairer.

Motor vehicle repairers

If you’re taking your vehicle to or from a repairer, you may want to choose a repiarer located near your home or work. 

We can recommend someone near you when you make a claim, or you can contact one of our approved repairers.

Windscreen repairs

To repair or replace your windscreen, we recommend Smith&Smith and Novus for their national coverage, lifetime windscreen guarantee and mobile windscreen repairs.

Whether it’s a chip or a full-blown break, you can head straight to Smith&Smith or Novus who can fix your windscreen on the spot if it’s in stock.

Smith & Smith

Novus Auto Glass

Call our dedicated windscreen team on Call us0800 848 376

There are simple steps you can take to make things easier if you need to make a claim.

What you can do now

  1. Make a list of all your home contents
  2. There are lots of apps available to help you inventory your contents – or you could even use a camera or video camera to record what’s inside all your rooms and cupboards.

  3. Keep proof of ownership
  4. Keep track of receipts or serial numbers. This information can help us replace them – or help the police return recovered stolen property.

  5. Specify high value items on your policy

    If your sporting equipment, jewellery or cameras are over a certain value, add them to your policy and tell us how much they’re worth so you’ll get paid what you expect if you make a claim.

  6. Have your jewellery valued
  7. Get jewellery valued at least every five years and make sure it’s insured for the right amount. Checking claws, catches, hooks and settings every year or two can also help prevent the loss of precious stones or entire pieces of jewellery.

Tips for if something goes wrong

  1. Make your property secure
  2. If your home or business has been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your family or employees.

  3. Contact us as soon as you can
  4. The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or get you into temporary accommodation.

  5. Do what you can to minimise any damage

    Do what you can to prevent further damage - like boarding up windows or removing water damaged property. Try not to throw anything away, but if you have to, take photographs first.

  6. Take photographs
  7. Photograph any damage or other evidence. If you’re in a motor collision, it’s a good idea to take photos before any vehicles are moved if it’s safe to do so.

  8. Don’t admit liability
  9. Talk to us, or your broker or adviser before admitting liability or entering into a settlement agreement.

If your claim isn’t urgent and you’d like to send it to us via email, just complete one of the claims forms below and send it to us along with any supporting information.

Our claims promise

We know that claim time can be particularly stressful for customers. Our New Zealand claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Vero is a member of the Insurance Council of New Zealand, and we are committed to complying with the Council’s Fair Insurance Code.

Find out more