Due to recent large-scale weather events, we continue to experience high call volumes.
To lodge your claim please use our Vero Online Claims portal.
Click here for event and claims-related FAQs, including the provisional land categorisation issued by your council.
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Regulatory
for fair practice and understanding
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Insurance Regulatory Updates
What is on the regulatory radar:
August / September 2023
The Financial Markets (Conduct of Institutions) Amendment Act 2022 amends the Financial Markets Conduct Act 2013 to ensure financial institutions treat consumers fairly. It is designed to protect consumers by putting the consumer at the forefront of institutions’ decisions and actions.
Earthquake Commission:
Impact of EQC changes
Toka Tū Ake EQC increased the amount of cover they provide for natural disasters. So, what does this means for customers? Find out in this video brought to you by Vero Over and Above featuring Steve Fearon - Manager: Home Portfolio.
Conduct for fair customer outcomes
Customer Risks:
Non Disclosure Risks
The importance of the duty of disclosure, and risks to customers regarding the Insurance Claims Register.
© 2022 Copyright Vero Insurance New Zealand Limited (“Vero”). These documents have been prepared by Vero as a briefing for brokers only and must not be distributed to Vero customers or the general public. You must not copy, reproduce, sell, modify or distribute these documents, electronically or otherwise, in any way except with the express written consent of Vero. The information provided is general in nature, is not intended as financial advice and does not replace technical specialist advice in respect of each customers’ circumstances. Vero and its related companies do not accept any responsibility or liability in connection with your use of or reliance on this document.
