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Regulatory
for fair practice and understanding
Conduct for fair customer outcomes
Customer Risks:
Non Disclosure Risks
The importance of the duty of disclosure, and risks to customers regarding the Insurance Claims Register.
Contracts of Insurance Act Updates
Contracts of Insurance Act 2024:
How it impacts insurers and brokers
Overview of the Contracts of Insurance Act (CoIA) changes and what they will mean for insurers and brokers after enactment in 2027.
Privacy Act Updates
Privacy Act changes:
Changes to the Privacy Act and the collection of personal information
From 1 May 2026, updates to the Privacy Act require greater transparency when personal information is collected indirectly.
Archived Insurance Regulatory Updates
July 2024
Regulatory Radar
49 KB, PDF
August / September 2023
Regulatory Radar
422 KB, PDF
May 2023
Regulatory Radar
49 KB, PDF
March 2023
Regulatory Radar
48 KB, PDF
February 2023
Regulatory Radar
47 KB, PDF
October 2022
Toka Tū Ake EQC Customer Changes
42 KB, PDF
October 2022
Conduct for fair customer outcomes
50 KB, PDF
October 2022
Regulatory Radar
65 KB, PDF
September 2022
Conduct for fair customer outcomes
47 KB, PDF
September 2022
Regulatory Radar
42 KB, PDF
© 2024 Copyright Vero Insurance New Zealand Limited (“Vero”). These documents have been prepared by Vero as a briefing for brokers only and must not be distributed to Vero customers or the general public. You must not copy, reproduce, sell, modify or distribute these documents, electronically or otherwise, in any way except with the express written consent of Vero. The information provided is general in nature, is not intended as financial advice and does not replace technical specialist advice in respect of each customers’ circumstances. Vero and its related companies do not accept any responsibility or liability in connection with your use of or reliance on this document.
