Claims Agents

We are proud of our ability to provide excellent worldwide claims assistance.

We use the Lloyds Agency networks extensively, plus the RSA Group in the British Isles. In certain countries or regions, we use specialist surveyors for perishable New Zealand produce. Because of today’s speed of communications and telegraphic transfer of funds, many claims are now settled directly from New Zealand.

To find the appropriate claims agent, please select your region from the list below.

If there is no agent listed in the area required, please contact the nearest Lloyds Agent or contact us at:

Our claims promise

We know that claim time can be particularly stressful for customers. Our claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Fair Insurance Code Member Logo

We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service to our customers.