Our claims promise
We know that claim time can be particularly stressful for customers. Our New Zealand claims teams aim to settle straightforward claims immediately.
If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.
We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.