Holiday Hours

21 April 2022

Over the holiday period, the Vero offices will be closed from Monday, 20 December and will be back to regular operating hours on Monday, 10 January. During this time, rest assured we will be staffed appropriately to action your queries or help customers as our Consumer Insurance Sales & Service, Regional Support and Claims teams will still be working.

For ease of reference, our holiday hours are as follows:

Department	Holiday Hours
Claims	8.00am to 6.30pm: 20 to 23 Dec 8.00am to 5.00pm: 24 Dec to 07 Jan excluding 28 Dec & 04 Jan (holiday hours) 9:00am to 5.00pm: 28 Dec & 04 Jan (special statutory holidays) *Outside of these hours, in the event of an emergency, customers can call our claims team on 0800 800 134
Regional Support (Commercial & Rural)	Our Regional Support teams will be available throughout from Monday to Friday, 08.30 am to 5.00 pm until 17 Dec with significant cover through to 24 Dec and then reduced cover delivered through a dedicated team until 10 Jan. Regional Business Development Manager coverage throughout.
Consumer Insurance Sales & Service	10.00am to 3.30pm (phone hours): 13 Dec until 07 Jan *To reduce your time on hold, our new call back feature will hold your place in the queue with one of our team members ringing you back.

The only exception to the above will be the normal statutory holiday days, during which we will be fully closed.

On behalf of the team at Vero, we wish you, your whānau, and your friends a safe and happy holiday. We look forward to working with you again in the New Year.

The information in this article has been compiled from various sources and is intended to be factual information only. Full details of policy terms and conditions are available from Vero Insurance New Zealand Limited or your financial adviser. For advice on product suitability, please contact your financial adviser. While we take reasonable steps to ensure that the information contained in this article is accurate and up-to-date, it is subject to change without notice. Vero Insurance New Zealand and its related companies does/do not accept any responsibility or liability in connection with your use of or reliance on this article.