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Here for you when it matters.

Find out how we've been busy helping New Zealanders.

At Vero, we like to think differently about insurance. We take pride in finding ways to make insurance mean more for you.

Read more about what makes us Vero.

Showing we care

On 14 November 2016 a 7.8 magnitude earthquake struck Kaikoura, causing severe damage in the upper South and lower North Islands.  

Our team was on the ground immediately – but we know that after a disaster, our customers don’t just need an insurance assessor. They need to know people care.

So, we teamed up with My Food Bag and Goodman Fielder and arranged for 800 My Food Bag Bargain Boxes to be delivered to the communities in and around Kaikoura.

Local community groups and agencies, including the Salvation Army, the Kaikoura Fire Service, the Rural Support Trust and Takahanga Marae all helped us deliver the 16,000 meals to those who needed them most.

It meant meals for a week, and one less thing for people to worry about. It gave them comfort, relief, and showed people care.

Because when disaster strikes, Vero wants to help communities recover – not just rebuild.

Keeping you safer

We’re here to pay claims if the worst happens. But when things go wrong, the impact can be more than just financial – so we want to help you keep yourself and your property safe and secure.

Our team of Risk Management specialists work closely with our business customers, helping to identify and minimise potential risks.

When we visit your business to conduct a risk survey, it’s a great opportunity for you to ask us questions, get insights about emerging trends and receive personalised recommendations on improvements you could make to protect your business assets and ability to trade.

We also offer our customers insurance information and tips in our Vero Voice Blog.

If you are a Vero customer, and you would like more information about this service, contact a Risk Management Specialist.

Doing things differently

In April 2017, Cyclone Debbie caused severe flood damage to properties in Edgecumbe. Many people were evacuated from their homes at short notice, and lost everything when the Rangitaiki River burst its banks.

Parts of the town were completely cut off, but Vero’s claims team launched drones over the community to figure out which of our customers might be affected.

Using drone technology, we completed initial assessments of all the properties we insure within two weeks – before anyone was even allowed to access the town.

This enabled our claims teams to appoint necessary resources and start the process of managing claims, before the cordon was lifted.

The ability to think differently about how we could assess cut off properties meant that Vero customers were among the first to their homes following the completion of (sometimes significant) repairs. 

We want to be there for you too

You can get a quote for Vero insurance from your local broker or adviser, who can give you expert advice on your insurance needs.

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