If your property has been damaged by the storm, we’re here to help you and your family recover as quickly as possible. Here are a few things we recommend you do to stay safe and get things sorted:
Your safety is most important of all. So make sure everyone’s OK. Check yourself, your family and then the neighbours for injuries. Avoid driving, stay indoors and keep an eye out for any live media updates.
Make sure you follow all civil defence and local authority instructions.
In the event of an emergency, phone Call us111
If you're in a flood affected area, take care.
Make sure the building looks safe to enter. Carefully check the structure for damage, as well as gas, water or electrical lines and appliances. Try to put out any small fires and clean up spilled liquids. Take extra care around naked flames, electricity or gas, broken items, and anything that might fall.
If it's safe to do so, remove carpets and soft furnishings like rugs, furniture and curtains, but remember to take photos and keep a sample of the damage.
It’s a good idea to take photographs of any damage. This will help us resolve your claim more quickly.
Contact us as soon as you can
We’re here to help. You can call us any time onCall us0800 808 121 if you’re a Vero, AMP, ANZ or Warehouse Money customer.
In many cases, your policy will cover you for alternative accommodation if it is required.
For all media enquiries please contact: