Choose the policy wording that applies to you, based on the start of the period of insurance shown on your policy schedule.
If your period of insurance started or renews on or after 2 April 2022
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You can find ANZ policy wordings within this section. ANZ Asset Protector is provided by Vero.
Your policy wording sets out what is and isn’t covered under your insurance policy. You should read it together with your policy schedule and any other information we send to you.
If you have any questions, please contact our customer service team at anzinsurance@vero.co.nz or on 0800 831 123.
ANZ Asset Protector – Home, Contents, Motor Vehicle, Lifestyle Block and Boat Insurance
Select the policy wording that applies for the date that your period of insurance started or was renewed.
Handy tip: You can find the start date or renewal date of your period of insurance shown on your new policy schedule or renewal letter.
ANZ Asset Protector June 2021
This wording applies if your ANZ Asset Protector policy started or renewed between 16 June 2021 and 1 April 2022.
ANZ Asset Protector July 2019
This wording applies if your ANZ Asset Protector policy started or renewed between 1 July 2019 and 15 June 2021.
ANZ Base Protect August 2021
In 2021 we stopped offering the ANZ Base Protect policy to new customers and this policy is no longer available to existing customers.
This wording applies if your ANZ Base Protect policy renewed on or after 16 August 2021. If you were an existing Base Protect customer your insurance cover has been transferred to ANZ Asset Protector from your first renewal after 1 January 2023.
ANZ Asset Protector 2 April 2022 change document
A full overview of the changes we’ve made effective 2 April 2022 is available here.
ANZ Asset Protector 16 June 2021 change summary
A summary of changes we’ve made effective 16 June 2021 is available here.
Visit vero.co.nz/eqc-update for more information on how the EQC changes affect your home or lifestyle block insurance.
The following FAQs are a summary only. Please refer to your policy wording for full details of cover.
If you choose to add the Excess-free windscreen and window glass replacement optional benefit you won’t need to pay an excess for windscreen or window glass replacement as long as you’re not claiming for any other loss or damage or legal liability.
If you choose to add the Excess-free windscreen and window glass optional benefit it provides cover for accidental damage to your vehicle’s windscreen or window glass as long as the damage is repaired or replaced. You won’t need to pay an excess as long as you’re not claiming for any other loss or damage or for legal liability.
With your existing Comprehensive cover, if there is accidental damage to your windscreen or window glass that can be repaired, the current Windscreen and window glass benefit allows you to claim for this repair with no excess. If your windscreen or window glass needs to be replaced, then an excess of $500 will apply.
If you have Third Party, Fire and Theft Cover, there is cover if your windscreen or window glass is accidentally damaged by fire or theft, however you will need to pay your excess. There is also limited cover if your vehicle’s windscreen or window glass is accidentally damaged by an uninsured third party and certain requirements are met.
If you have Third Party Only Cover, there is no general cover for accidental damage to your vehicle’s windscreen or window glass, but there is limited cover if your vehicle’s windscreen or window glass is accidentally damaged by an uninsured third party and certain requirements are met.
This optional benefit is available from 2 April 2022 for all new motor policies. You also can add this optional benefit at your policy renewal from 2 April 2022 onwards, or you can choose to select it after renewal (before a loss occurs).
Please talk to the Vero team on 0800 831 123 to obtain a quote and add the Excess-free windscreen and window glass optional benefit.
The new ANZ Asset Protector insurance policy wording has been re-written in plain language and achieved the WriteMark Plus.
The WriteMark is an internationally recognised quality mark awarded to documents written to a high standard of plain language.
The WriteMark Plus shows that as well as meeting established plain language criteria, we’ve rigorously tested the policy wording with readers and incorporated their feedback into the final version.
Both ANZ Asset Protector and ANZ Base Protect policy wordings now include a communicable disease exclusion.
We’ve added the communicable disease exclusion to ensure we can continue to be there for our customers in the long term.
Like all insurance providers, we rely on reinsurance cover – which is insurance for insurance companies. Having reinsurance in place means Vero is able to meet claims costs if there’s a large event like an earthquake or a major flood. Our reinsurance providers have recently added a communicable disease exclusion to the cover they provide us.
It’s important that the cover we provide customers aligns to our reinsurance cover. This is an important part of our ability to be a sustainable business and to ensure we can continue to pay claims in the event of a large-scale event.
Reinsurance can be influenced by external factors such as the COVID-19 pandemic that’s had global impact. COVID-19 has resulted in significant financial impacts for reinsurers, and, as such, they have put this exclusion in place to protect the sustainability of their businesses.
The exclusion will be applied to all Vero-underwritten policies.
It will apply to ANZ Asset Protector and ANZ Base Protect policies that start or renew on or after 16 June 2021.
If you are an existing customer, your renewal documentation will tell you the exact date it applies to you.
This exclusion will affect a claim or portion of a claim that’s related to communicable disease.
A communicable disease includes diseases which are infectious or quarantinable, for example coronaviruses or measles.
Vero remains committed to supporting customers in the event of any claim. If the exclusion applies to your claim or portion of your claim, your claims consultant will discuss it with you.
The exclusion will only apply to a claim or portion of a claim that is related to a communicable disease. We'll still pay to repair or replace insured property that has been damaged by insured events – like an earthquake or other natural disaster.
The application of the exclusion will depend on the specific situation. Some examples of when it might apply could include:
We've removed the no claims bonus benefit from the home and contents sections of the ANZ Asset Protector policy wording – but will continue to provide the discount for home, contents, and motor vehicle policies where the discount criteria are met.
If you are an ANZ Asset Protector customer, your policy schedule will show if this discount has been applied to your policy.