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Marine
Liability
Claims

If you’re involved in an incident which might lead to a marine liability claim, follow our marine liability claims procedure below. You can make a claim with us if you are insured with us yourself; or if you are claiming against another party who has marine liability cover with us.

Contact us

EmailEmail us to let us know about your claim.

For after-hours emergency assistance in New Zealand, contact Cunningham Lindsey on Call us0800 800 270.

Documents

Document PDFCarriers’ liability claim form

Document PDFMarine Insurance contact details

PDF DocumentMarine Claims Information Sheet

Brokers and advisers can find more documents in the Broker & Adviser Centre

Our liability claim procedure

If something happens that might give rise to a claim, let us know immediately and follow our liability claims procedure.

Making a claim if you’re insured with Vero 

You should follow this process if you are insured with a Vero marine legal liability insurance policy; or insured under the ‘third party legal liability’ section of another Vero marine policy.

1

Don’t admit liability.

2

Notify us immediately.

3

Take note of the names and contact details of any witnesses.

4

Take photographs, videos or draw diagrams as soon as possible to show what happened.

5

Provide (in writing) any details of the circumstances of the occurrence.

6

Supply any documents or information we request.

7

Forward every letter, writ, summons, process or claim information received to us.

8

Inform us in writing of any notice of prosecution or inquest.

It’s very important that you don’t:

  • Admit liability without our written consent
  • Take any action which may be considered an admission of liability
  • Repudiate or settle a claim.

If you don’t follow these instructions (or the more specific instructions in your policy wording) you may prejudice your insurance claim.

Making a claim against one of our clients

You should follow this process if you believe that a person or company insured by us is legally liable to you for any injury, loss, damage, or expense.

1

Contact our client immediately. We recommend you make your complaint in writing to the senior management of the company who you think is responsible. Give plenty of detail about the circumstances.

2

Take the names and contact details of any witnesses.

3

Take photographs, videos or draw diagrams as soon as possible after the incident to show what happened.

4

Give us, or our surveyor, every reasonable opportunity to thoroughly investigate your claim. Establishing the facts and causes helps us determine the policy response. By not allowing an investigation may delay the process of your claim, and may actually jeopardise your legal rights to claim.

5

If you are insured yourself, contact your insurer.

6

You may also decide to consult a qualified lawyer to assist you.

Our claims promise

We know that claim time can be particularly stressful for customers. Our New Zealand claims teams aim to settle straightforward claims immediately.

If your claim is a bit more complicated, we’ll work with you and your broker or adviser to ensure your claim gets processed as quickly and efficiently as possible. Either way, we promise to treat all our customers fairly.

We’d love to hear your feedback, whether it’s good or bad. Give us feedback or make a claims complaint.

Vero is a member of the Insurance Council of New Zealand, and we are committed to complying with the Council’s Fair Insurance Code.

Find out more