Vero Voice

CTV talks to Jimmy Higgins about Vero's progress with multi-unit properties

CTV and Rebuild Christchurch produced a series of videos in late 2014 on the progress of the rebuild in Christchurch, and Vero features in the episode aired this week - explaining the work done and the innovative solutions adopted when dealing with multi-unit properties.


29 January, 2015

Vero is leading the resolution at 65% of sites where we insure at least one unit, despite having a 20% multi-unit market share. We aim to have most multi-units we insure resolved (with a cash settlement or building contract in place) by June 2015.

We have specialist multi-unit resolution and project management teams which have shortened the time taken to reach a construction start date.

We have reduced the traditional separation between insurance claims and project management functions. Closer integration of these two groups, accompanied by faster decision making and high levels of empowerment for our front line case managers means Vero can now deliver building solutions quicker than before.

Most Cantabrians have a good understanding of the technical challenges associated with multi-unit claims. An important key to successful resolution is communication. Every Vero customer in a multi-unit has a case manager and claims handler appointed to guide them through the settlement process, whether or not Vero is leading the project. The case manager liaises with the lead insurer and makes sure that customers are kept up to date with developments.

Read more about how we're helping to rebuild Canterbury.

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Media release • 6 November 2015

Kiwis now have access to lower cost options for credit cards, travel, health, car, home and contents insurance with today’s launch of Warehouse Money, The Warehouse’s new financial services brand.

Warehouse Money products and services will be available for purchase online, via post and over the phone, and customers will be able to get all the information they need to know at any The Warehouse store.

Read more


The information in this article has been compiled from various sources and is intended to be factual information only. Full details of policy terms and conditions are available from Vero Insurance New Zealand Limited or your financial adviser. For advice on product suitability, please contact your financial adviser. While we take reasonable steps to ensure that the information contained in this article is accurate and up-to-date, it is subject to change without notice. Vero Insurance New Zealand and its related companies does/do not accept any responsibility or liability in connection with your use of or reliance on this article.