Vero Voice Blog
If you have been impacted by the cyclone, we’re here to help you and your family recover as quickly as possible. Here are a few tips to help you stay safe and get things sorted:
Your safety is most important of all. So make sure everyone’s OK. Check yourself, your family and then the neighbours for injuries.
Avoid driving, stay indoors and keep an eye out for any updates. If you’re in an area affected by flooding, go for higher ground. Flood water can contain hidden, sharp objects or pollution, so take care. And don’t go near sources of electricity while there’s flood water around.
To keep the network up and running for emergency calls, please text family and friends to make contact rather than calling where possible.
In the event of an emergency, phone 111.
If you’re going into a building, first make sure it looks safe to enter. Carefully check the structure for damage, as well as gas, water or electrical lines. If your property has flooded, record the height the water got to – a mark on the wall in permanent marker will do.
Take extra care around naked flames, electricity or gas, broken items, and anything that might fall, and clean up any spilled liquids.
It’s a good idea to take photographs of any damage as soon as you can do so safely. This will help us resolve your claim more quickly.
Contact us as soon as you can
We’re here to help. You can call us any time on 0800 808 121 if your policy is with Vero, AMP, ANZ or Warehouse Money.
Alternatively, contact your broker or adviser for more information.
The information in this article has been compiled from various sources and is intended to be factual information only. It is not personal advice and any description of an insurance product or service is not a complete description of all the terms and conditions applicable to the particular insurance product or service. You should consult a qualified adviser for advice on whether the information in this article is suitable for your personal situation and needs. While we take reasonable steps to ensure that the information contained in this article is accurate and up-to-date, it is subject to change without notice. Vero Insurance New Zealand and its related companies does/do not accept any responsibility or liability in connection with your use of or reliance on this article.