Severe weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
Refunds
— If we’ve identified that you’re due a refund we’ll reach out by email, letter, or phone with clear instructions.
If you’re due a refund
We’re committed to being there for our customers in the moments that matter. If we’ve identified that you’re due a refund, we’ll reach out by email, letter, or phone with clear instructions.
Not sure it’s legit?
If you’re ever unsure about whether an email or letter is genuine, give us a call on 0800 300 130 Monday ‑ Friday, 9am to 5pm or email customerresolution@suncorp.co.nz.
What we might need from you
To process your refund, we may ask for:
Confirmation of your contact details
Your bank account details
Your security matters to us. We’ll never ask you to share any passwords or PIN numbers. The collection and retention of your bank account details is for refund purposes only.
Once everything’s confirmed, your refund will be deposited into your nominated bank account within 7-10 business days. It will appear as a refund from Vero Insurance, with your policy number as the reference.
We treat your personal information with care and in line with our privacy policy.
