Refunds

If you’re due a refund

We’re committed to being there for our customers in the moments that matter.  If we’ve identified that you’re due a refund, we’ll reach out by email, letter, or phone with clear instructions.

Not sure it’s legit?

If you’re ever unsure about whether an email or letter is genuine, give us a call on 0800 300 130  Monday ‑ Friday, 9am to 5pm or email  customerresolution@vero.co.nz.

What we might need from you

To process your refund, we may ask for:

• Confirmation of your contact details

• Your bank account details

Your security matters to us. We’ll never ask you to share any passwords or PIN numbers. The collection and retention of your bank account details is for refund purposes only.

Once everything’s confirmed, your refund will be deposited into your nominated bank account within 7-10 business days. It will appear as a refund from Vero Insurance, with your policy number as the reference.

We treat your personal information with care and in line with our privacy policy.