Vero supporting brokers with tools to navigate the year ahead
5 September 2022
General Insurance company Vero is taking support for brokers and advisers to another level with the launch of its new online platform Over and Above.
The platform is housed within Vero’s website and is the result of Vero seeing an opportunity to create further engagement between the business and the brokers it works alongside through tools and insights that will help brokers navigate the industry and grow their understanding of Vero’s products.
Vero Chief Customer Officer, Campbell Mitchell says “It’s exciting to be launching Over and Above to our broker community and we’re looking forward to seeing how it can help them navigate through the year ahead, as the industry faces heightened focus on regulatory issues, customer conduct and legislation changes.
“This platform brings everything together for brokers into one access point, making all the Vero tools and insights easily accessible.
“It serves as a dynamic way for brokers to access tools, insights, regulatory updates and training to give them the best possible chance of success when it comes to their work with customers.”
Mitchell says Vero has been listening to brokers and has created a platform that brings together some of Vero’s existing offerings, with a number of new tools and resources built especially from broker feedback.
“Educational resources are a key aspect of the platform and brokers in New Zealand will now be able to access free ongoing industry education to help them to upskill and stay relevant to customers.
“When we surveyed our brokers and partners recently, nearly half reported a desire for ongoing industry education, so it’s fantastic to provide this as part of Over and Above.”
Mitchell says other resources available to brokers include an updated Risk Profiler tool containing over 75 checklists and industry guides.
“The Risk Profiler includes stats based on our Vero claims data which will help to train new brokers and upskill experienced ones as well,” he says.
Additional tools and insights housed on the platform include Vero’s SME Insurance Index research, Market Industry trends and insights plus an ‘Early Warning System’ tool that provides alerts via email or text about weather events through data provided by MetService - which is timely given the increase in natural weather events across New Zealand. This is set to launch shortly.
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