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Media release

Vero gets thumbs up in Intermediated Insurer Survey

2 February, 2016

Vero has been named ‘Best Intermediated Insurer 2015’ in a survey of nearly 1000 New Zealand insurance brokers and advisors.

The annual survey by global research company, TNS, drew 934 responses and provides feedback across all areas of insurance from products and claims to service and relationships. Technology, competition, soft market conditions and natural disasters were listed as main concerns, and increasing competition from direct and online insurance also ranking highly.

Vero CEO Paul Smeaton says the confidence in Vero shown through the survey demonstrates that the business’ focus on customer excellence is genuine.

“Our people are focused on making every experience with Vero positive and simple for our brokers, advisors and their customers. That those surveyed ranked Vero so highly across a range of attributes shows we understand their world and challenges and that the relationship between both parties is extremely strong. We’re thrilled with the result but it doesn’t mean we’ll be resting on our laurels. It simply fuels us to deliver even more for our customers.”

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