Severe rain and weather: If you are a Vero customer and need to claim, fill out our online claims form Claims | Vero or contact your broker.
FEES AND GOVERNMENT LEVIES
All insurance companies collect levies on behalf of the Government, which are used to fund public services such as the Natural Hazards Commission Toka Tū Ake (NHC) (formerly EQC) and Fire and Emergency New Zealand services. These levies are included in the cost of your insurance and we pass these onto the Government.
Legislation changes
Fire and Emergency New Zealand Levy
On 1 July 2024 this levy increased for the following policies:
- Home
- Contents
- Motor
- Pleasurecraft
- Business Plan
- Farm and Rural
- Household removal
- Marine Cargo
- Commercial Hull, Helmsman and Fisherman
- Boat builder
For more information on the levy changes visit Fire and Emergency New Zealand.
Natural Hazards Insurance Act 2023
On 1 July 2024 the Natural Hazards Insurance Act 2023 (the NHI Act) came into effect replacing the Earthquake Commission Act 1993. The Earthquake Commission (EQC) is now known as Natural Hazards Commission Toka Tū Ake (NHC).
You can find out more about the NHI Act at Natural Hazards Commission.
We’re here for you
We continually check that pricing across all our products is sustainable, to ensure we can support our customers in the long term. We’re here to help protect New Zealanders, and we want to ensure that insurance remains accessible for as many New Zealanders as possible.
If you’re facing financial hardship and are not able to pay your premium, or you’d like to discuss your payment options, contact your broker, adviser or contact us and we’ll do our best to support you.
When is a Government levy applied to my policy?
*Commercial and Rural property will have the NHI levy applied to any residential component. Examples include rest homes, body corporates and shearers quarters.
For more details on the Fire and Emergency levy visit:
If you pay your insurance premiums by instalments, your payments will include a service/instalment fee. The service/instalment fee is calculated based on the amount of the premium and the payment frequency.
Service/instalment fee by payment frequency:
*Premium per policy at the time of instalment
If you have any questions about your insurance payments or would like to change how you pay, please give us a call.
