If you have been confirmed as Category 3 by your local council, please call our claims teams to receive more information and support with your claim on 0800 800 134
Start your claim online
Do you need extra support or help?
We know there are times when everyone needs a hand - whether you're experiencing financial stress, facing a difficult time or feeling vulnerable. Get in touch with us or your adviser and we will see how we can help.
Make a new Claim
If you need emergency repairs or accommodation, please call us for assistance.
If you are a Broker or Adviser make a claim here.
Choose your claim type below
Vero Motor claims
It helps to have ready:
- Your vehicle details (required)
- Police file number (if relevant)
- Details of other vehicles and/or witnesses (if known)
- Your policy number (not required)
- Photos (not required)
- Bank account details (not required)
Vero Home claims
It helps to have ready:
- Your policy number (not required)
- Photos (not required)
- Bank account details (not required)
- Police file number (if relevant)
Vero Contents claims
It helps to have ready:
- Details of the contents you're claiming for
- Police file number (if relevant)
- Your policy number (not required)
- Photos (not required)
- Bank account details (not required)
Existing Claims
If you need to add to an existing claim, please let us know the details by emailing us at myclaim@vero.co.nz and include your claim number in the subject line. If you don’t have a claim number yet, we will confirm this with you shortly.
Please note that our claim numbers are always formatted with N00XXXXXXX – if you have a C number after lodging a claim online, don’t worry, we’ll be in touch shortly with your claim number.
Making a new claim online
The team at Vero are standing by to help you get back on your feet as quickly as possible.
If you need emergency repairs or accommodation please call us on 0800 800 134 as soon as possible.
Claiming for policies sold through our partner brands
If you have your policy through one of our partners, you can claim using the details below.
We’re here to help.
We know this is a challenging time for you, and events like this can be very upsetting. We’ve put together some information that may help, based on what our customers have been asking us. Hopefully this can provide you some useful information, while we work as fast as we can to help you get back on track.
If you need urgent help or want to lodge your claim by phone contact us.
