ANZ Online Claims FAQs

To make your claim online you'll need your policy number, which you'll find on your policy schedule. A copy of your policy schedule is in the Documents section of your ANZ Internet Banking.

You'll need to provide details of what has happened and details of any other people involved. It can also be helpful to provide any photos or documents which will support your claim e.g. receipts or photos of the damage.

You can just call us on Call us0800 269 252 and we will get your claim underway.

There are a couple of reasons why this error message may appear:

The policy number you're using to lodge your claim is incorrect

You can only lodge a claim online for ANZ Home, Contents and Comprehensive Car policies at this time.

Your details do not match those on your policy schedule

You'll need to enter your first name, last name and postcode as they appear on the policy you're claiming on. Check your latest policy schedule. If you're still not able to lodge your claim online, call us on Call us0800 269 252 and we'll lodge your claim over the phone.

If your situation requires urgent help or attention, such as damage that has occurred to your home that prevents you from living in it, please call us any time, 24/7 on Call us0800 269 252.

You can lodge claims for ANZ Home, Contents and Comprehensive Car policies through Claim Online. For all other policies please call us on Call us0800 269 252.

Yes, you can use Claim Online to make your car or home insurance broken glass claim.

We will give you a claim number and one of our claims consultants will contact you within 2 working days to discuss the next steps with you.