If you have been confirmed as Category 3 by your local council, please call our claims teams to receive more information and support with your claim on 0800 800 134
Managing the cost of your insurance
If you’re facing financial hardship and aren’t able to pay your premium, or you’d like to discuss your payment options, contact your broker, adviser or call us on 0800 505 905 and we’ll do our best to support you.
- Selecting a higher excess could potentially reduce your premium. You will need to pay the excess when claiming, so choose an amount that you can afford.
- Explore flexible payment options including fortnightly, monthly or yearly. Paying your premium annually could be less expensive than paying by instalments.
- Review your optional benefits. Before your policy renews make sure your optional benefits are still relevant to your current situation.
- Check if you’re eligible for any discounts. Examples include discounts for security alarms on your contents policy and monitored heat and smoke detectors on your home policy, or for having two or more policies with us. Terms and conditions apply for discounts.
Financial hardship and wellbeing support
Our support services
Ask us about our Vero Support service, which connects you to community services relevant to your situation. Call us on 0800 505 905.
Find other providers
Visit Support services to find a service provider that can help with money related issues.
Important information
The information contained on this page is a general summary and is for information only. Some of the information may relate to only some of Vero’s policies, but not to others. The information is not personalised to your situation and is not a recommendation to obtain insurance, or a particular type or level of cover. This information is not financial advice. You should consider your own circumstances and consult a broker or financial advice provider for individualised advice.
