If you’ve insured your cargo with Vero, there are a few things you’ll need to do in order to make a claim:
- Inspect all cargo on arrival
- Hold transport operators liable for any loss or damage
- Act swiftly
If you’ve inspected your cargo and found that it’s suffered damage or loss, you’ll need to follow our cargo claims procedure.
Remember that when you make a claim, the cargo will remain your property. That means we’ll only cover the cargo that is lost or damaged, not your whole shipment. It also means that you need to minimise or mitigate any further financial or physical loss.
Act swiftly. If something has happened to your cargo, you need to act immediately to mitigate further physical or financial loss and lodge your claim. If you don’t, it could prejudice your insurance claim.
If the damaged cargo is overseas: you’ll need to obtain a survey report from one of our local claims agents.