When the Timaru hailstorm hit, Vero wasted no time. Our assessors were on the ground within 18 hours, and a pop-up assessment centre was established and operating within four days – this included dent removal specialists from Australia. The assessment centre managed over 600 motor claims, averaging a turnaround time of 15 minutes. All impacted vehicles were assessed within 3 weeks and 90% of customers were paid out or repaired within 2 months.
The Northland flooding in August 2020 was a 1-in-500 year event. The storm hit at 8pm Friday, and the Vero team was on the ground by 8am Saturday…two days before any of our competitors arrived.
By Sunday morning, Vero assessors and project managers had begun their work and all claims were assessed within 36 hours of being lodged.
Generally excellent, in fact.
Vero scores highly in claims satisfaction with customers. In fact, when it comes to claims, 80% of our customers rate us eight out of ten or higher.*
So it’s fair to say when it comes to claims, at Vero, We're on it.
*Vero Voice of Customer 2020 survey results – Customer Satisfaction
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