Vero Voice


Richard Godman

By Richard Godman

Manager Technical Underwriting, Consumer Insurance

1 June 2023

Jewellery can be worth much more than its monetary value. It’s often special, meaningful, and irreplaceable. And unfortunately, sometimes it gets lost or stolen.

We understand the impact this can have on our customers. But we’re not just here to make emotional assurances. We’re here to do what we do best: helping you recover as much of the financial value as possible if the worst happens.

That being said, there are a few simple things you can do to protect your precious jewellery from ever being lost or stolen in the first place.


Simple tips to protect your jewellery

Tell us about it

Our contents insurance includes automatic cover for individual pieces of jewellery and watches up to $3,000. If you have a lot of jewellery – even if each piece is worth less than that limit, the maximum we’ll pay is $15,000 or up to 15% of your total contents insurance, whichever is higher.

If you have an individual piece worth more than $3,000, or you have several pieces of jewellery that add up to more than $15,000 you need to tell us so we can add them to your policy. It will only take a couple of minutes.

Get it valued

Valuations help avoid disputes and make the claims process smoother, easier and quicker. Getting your jewellery regularly valued keeps everyone on the same page and avoids disappointment in the case of a claim. 

We recommend getting your high value jewellery valued by a qualified valuer, appraiser or jeweller at least once a year and updating your policy accordingly. It’s a good idea to keep your valuations in the same place as your policy.

Look after it

Jewellery can get damaged, particularly if you’re wearing it all the time. Things like stones falling out or claws and clasps getting damaged are particularly common. 

The best idea is to get your jewellery regularly maintained by a qualified jeweller. This is especially important if you know there’s something wrong with it – otherwise it may not be covered if you need to make a claim.

In many cases, a jeweller will also be able to value your jewellery at the same time.

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The information in this article has been compiled from various sources and is intended to be factual information only. Full details of policy terms and conditions are available from Vero Insurance New Zealand Limited or your financial adviser. For advice on product suitability, please contact your financial adviser. While we take reasonable steps to ensure that the information contained in this article is accurate and up-to-date, it is subject to change without notice. Vero Insurance New Zealand and its related companies does/do not accept any responsibility or liability in connection with your use of or reliance on this article.