14 February, 2016
If your property has been damaged by the earthquake, you probably have quite a lot on your mind at the moment. As your insurance company, we’re here to help in any way we can.
We want you to look after your own health, security and safety first.
If your insurance policy is with Vero, AMP, ANZ, or Warehouse Money please contact us on 0800 808 121 for advice and help.
In the meantime, here are some simple, practical steps to help.
TIPS FOR MAKING A CLAIM
Personal safety first
If you have damage to your property or possessions, ensure that you and the people around you are safe. Please take care with naked flames (if the power is out), broken items, any items that could fall and electric or gas hazards.
Secure your property
If your home or business has been damaged, do whatever needs to be done to secure the premises. Don’t worry how this will affect your insurance claim.
This will help us assess and resolve your claim more quickly.
Lodge your claim
Contact our claims line on 0800 808 121 for Vero, AMP, ANZ or Warehouse Money customers or through your Vero or AMP insurance broker/advisor, at your first opportunity. You will also need to lodge your claim with the EQC on 0800 326 243
The sooner you contact us, the sooner we can help you. Our local team are on the ground in Christchurch and are ready to help.
Assessment of Damage and Claims
We have more than 120 senior claims staff and building specialists on the ground in Christchurch ready to help when you need it but these are the key steps you should follow to make a claim.
- Vero will manage all of our customers’ property claims regardless of whether they are under or over the EQC cap so it is important that you lodge your claim with Vero and the EQC.
- If your property is currently under construction or not yet finalised, and has incurred new damage, then a new claim should be lodged with Vero and the EQC. In either case please contact your Project Manager, Case Manager or Claims Handler to arrange a site inspection.
For more information, please call your insurance broker or adviser.
If you're an AMP Customer, call: 0508 806 244
If you're an ANZ Customer, call: 0800 269 252
If you're a Warehouse Money Customer, call: 0800 801 814
For all media enquiries please contact:
One of New Zealand’s largest insurers, Vero, has released a comprehensive, independent report on the insurance response to the Canterbury earthquakes.
Vero is now calling for a discussion on whether New Zealand’s natural disaster insurance model operates in the best way for customers, particularly around claims management - where the inefficiency of dual handling has been a major frustration for customers.