Due to recent large-scale weather events, we continue to experience high call volumes.
To lodge your claim please use our Vero Online Claims portal.
Click here for event and claims-related FAQs, including the provisional land categorisation issued by your council.
Our application to make a claim is temporarily undergoing maintenance.
If your claim isn’t urgent, please complete our Claim Form and a Claims Consultant from Vero, ANZ’s Insurance partner, will contact you.
Alternatively, you can contact our Claims Team on 0800 269 252 Monday to Friday 8am-6.30pm and Saturday 9am-5pm. For international customers +64 9 363 4192 (toll charges apply). We apologise for the inconvenience, this application will be back as soon as possible.