Media Release

Less Whoa, More Go: Vero Launches Roadside Assistance for Light Commercial Vehicle Customers

1 September 2025

L-R: Sacha Cowlrick, Executive General Manager, Business at Vero and Jonathan Sergel, AA Chief Mobility Officer celebrate the launch of Vero Roadside Assistance delivered by AA Roadservice, an extra benefit included with all Vero light commercial vehicle insurance policies.

Auckland, NZ – Vero Insurance has launched an extra benefit included with all Vero light commercial vehicle insurance policies - tailored to the needs of New Zealand’s light commercial fleet and non-fleet vehicle owners: Vero Roadside Assistance, delivered by AA Roadservice.  

Whether it’s a tradie with a packed schedule or a courier racing against the clock, a breakdown can mean lost income, missed deadlines, and unhappy customers. Vero Roadside Assistance is designed to keep business moving, no matter what the road throws in the way.

“Vero Roadside Assistance is more than just a service – it’s a safeguard against business disruption,” says Sacha Cowlrick, Executive General Manager, Business at Vero.

“We’ve teamed up with the trusted AA Roadservice to deliver fast, expert help when it matters most.

“When a light commercial vehicle is out of action, even briefly, it can throw off schedules, delay jobs, and lead to lost earnings. Business owners rely on their vehicles to keep operations running smoothly. With Vero Roadside Assistance, powered by the AA team, we’re helping businesses minimise downtime, stay mobile, and stay in control when the unexpected happens.”

Who’s it for?
Vero Roadside Assistance is available to all Vero and AMP customers with light commercial vehicle insurance, at no additional premium.

Light commercial vehicles typically include:

• Vans (e.g., Toyota HiAce, Ford Transit)
• Utes (e.g., Toyota Hilux, Ford Ranger)
• Sedans and SUVs (e.g., Toyota RAV4)

Ideal for tradies, couriers, mobile service providers, and small business owners, Vero Roadside Assistance ensures that when the unexpected happens, help is just a call away.

What’s included?
Vero Roadside Assistance offers comprehensive support for common roadside issues:

• Towing to the nearest repairer if the vehicle can’t be fixed on the spot
• Jump starts for flat batteries
• Tyre changes
• Emergency fuel delivery
• Lockout assistance
• Emergency onward mobility services (covering transport costs to get home)

For full details of what is and isn’t included refer to the T&Cs on the Vero website*

Trusted support, nationwide
Delivered in partnership with AA Roadservice, the service offers:

Nationwide support

Rapid response times – over 50% of AA’s callouts are attended to within 45 minutes

24/7 Contact Centre with advanced location mapping

AA Chief Mobility Officer Jonathan Sergel said it was a natural next step to extend AA Roadservice to Vero’s commercial insurance customers.

“We’ve partnered with Vero to provide roadside assistance for personal insurance customers for nearly 20 years and are pleased to see their commercial customers will now benefit from the same trusted AA Roadservice that Kiwis know and love.

“Many small businesses rely on staying mobile, so when a breakdown happens it can have a real impact. We hope this new offer will reassure Vero’s business customers that our expert AA team around the country is here to support them.

“Whether it’s a flat battery, lockout or more, we can get them back on the road, and back to business, in a quick and safe manner.”

Supporting the engine room of the NZ economy
Vero are experts in insuring small and medium-sized enterprises (SMEs), which make up 97% of all New Zealand businesses. These businesses are the engine room of the NZ economy, and Vero’s tailored solutions – like Vero Roadside Assistance – are designed to keep them running smoothly and confidently.

Reassurance while on the move
Vero Roadside Assistance is now live and ready to support light commercial vehicle owners across New Zealand. It’s not just about getting back on the road – it’s about keeping business moving.

* For more information, visit www.vero.co.nz/commercialroadside

About Vero Insurance
Vero is one of New Zealand’s leading insurance providers, offering a wide range of personal and commercial insurance solutions. With a strong focus on customer service and innovation, Vero helps individuals and businesses protect what matters most and recover quickly when the unexpected happens. www.vero.co.nz

About the AA

Founded in 1903, the Automobile Association (AA) is one of New Zealand’s largest membership organisations offering a wide range of products and services to its 1.1 million personal members and roadside support for an additional 1 million vehicles through business relationships. The AA represents members’ interests, championing road safety and advocating for road users in government and the media.