If you have been confirmed as Category 3 by your local council, please call our claims teams to receive more information and support with your claim on 0800 800 134
Support when you need it
In each of our lives, there are times when we need extra support.
For some, difficulties could result from a major milestone like a new home or baby. For others, it may stem from an unpredictable challenge such as financial hardship, natural disaster or the loss of a loved one.
Whatever the reason, if you’re having a hard time then getting the right assistance will make a big difference.
Are you concerned about your safety?
Click on the Shielded Site icon (to the left and in our website footer) to access help and information from the Women's Refuge. The Shielded Site will not appear in your browsing history.
Our approach to supporting customers
Vero is part of Suncorp New Zealand. Doing the right thing for our customers is a key pillar of Suncorp New Zealand’s approach and values.
When things are difficult or when things go wrong is the very time to focus on our customers’ wellbeing and provide our customers with pathways for additional support.
Read about our overarching approach to supporting customers on the Suncorp New Zealand website Next
