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Weather updates

Affected by the Lake Ōhau fire?

The Lake Ōhau fires have affected many people in the Region recently.
If you’re one of them, you probably have quite a lot on your mind at the moment.

Although it may seem important that you claim for any damage as soon as possible, we want you to look after your own health, security and safety first.

We're here to help. You can call us any time on 0800 808 121 or make a claim online.

Make a claim

If you’re calling from outside New Zealand, call Call us+64 9 363 7551

AMP customers call Call us0508 806 244

ANZ Bank customers call Call us0800 269 252

Tips to help

Here are some simple, practical tips to help.

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Your safety comes first

Although it may seem important that you claim for any damage as soon as possible, we want you to look after your own health, security and safety first. Make sure you, your family, your pets and farm animals are safe and secure.

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Take extra care when returning

Stay out of any evacuated areas until you’re allowed to return, and follow the instructions from Civil Defence and other authorities. Once you return to your property, if there’s damage that needs to be claimed for, please contact us.

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Take photographs and notes

Make sure to take photographs and make a list of everything that’s damaged to ensure your claim gets processed as quickly and efficiently as possible.

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Tell us if your house is unliveable

If your house has been damaged so that you’re unable to live in it, let us know immediately. We will make your claim a priority and do what we can to help secure your property.

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Lodge your claim

Call our claims team on 0800 800 134, or use our claims online tool on our Vero website, at your first opportunity. The sooner you contact us, the sooner we can start processing your claim.