Understanding customer needs in Kaikoura

6 December, 2016

Paul Smeaton, CEO Suncorp New Zealand

Last week I visited Kaikoura and other areas of the upper South Island that were affected by the Kaikoura earthquake on 14 November.

The sheer enormity of the damage left by the earthquakes is incredible. More than two weeks on, it was the basics that the community still needed. In Kaikoura, the Council’s critical focus is on their community’s access to safe drinking water, flushable toilets and power.

My visit there was an experience I’ll never forget. It’s one thing to follow the media reports of the quake, but nothing prepares you for being there, speaking to customers and seeing what the communities are going through.

Above is a short video that shows the scale of the damage I saw in Kaikoura last week.

For customers who need to make a claim

Right now our customers are making emergency repairs and working through the details of their insurance claims with us and EQC.

We are working closely with EQC and the Insurance Council of New Zealand to sign a Memorandum of Understanding which will see private insurers act on EQC’s behalf so that the insurers will effectively manage all of their customers’ claims from the Kaikoura earthquake.

I encourage our customers to call us to lodge a claim, or even for help and advice, so we can help you make repairs and get your claim settled as quickly as possible.

You can call our Natural Disaster Line on 0800 808 121.

We also have a temporary office at the Craypot Café and Bar in Kaikoura, 70 West End, for customers who would like to come in and talk to our team or ask any questions you have.

To everyone who has been affected by the recent earthquakes, our thoughts are with you – and we’re here to help.