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Answering your questions about COVID-19

Along with the rest of New Zealand, we are pleased to be in level 1. As the country enters its new normal, it’s timely to update you on the support we offer to our brokers and customers.

We relaxed a number of policy conditions during levels 4, 3 and 2 to make things easier for you. In level 1 we will return to standard policy conditions. If you have any problems or queries about the standard policy conditions, you should contact your broker or adviser, or Vero as soon as you can.

We’ll be happy to provide up-to-date information on policy requirements and support options to our customers at any time.

Making a claim during the alert level period

Information for landlords

Premium affordability

Support available

Understanding alert level restrictions

How to get in touch with us

Who are you insured with?

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