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Car & Vehicle Claims FAQ
Frequently asked questions about claims involving a car, motorcycle, caravan, trailer or other motor vehicle.
Photograph any damage or other evidence. If you’re in a motor collision, it’s a good idea to take photos before any vehicles are moved if it’s safe to do so.
Talk to us, or your broker or adviser before admitting liability or entering into a settlement agreement.
The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs.
Before you start, make sure you have:
- Your policy number
- The details of what has been lost, damaged or destroyed
If you’ve lodged your claim online or via email, we’ll review the information you’ve provided. If anything essential is missing, we’ll contact with you within two business days to progress your claim.
If you’re claiming over the phone, we can talk you through what you need to do.
